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Technical Support Engineer, Live Chat At Twilio

Location: San Francisco, California

Job Description

Because you belong at Twilio

The Who, What, Where and Why

Twilio is growing rapidly and seeking a Technical Support Engineer to join the Live Chat Team, supporting our customers use of our Console platform while helping customers manage their Twilio products, services, and accounts. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio products. In addition, focus on providing friendly, professional customer service to everyone who chooses to chat with us while fine-tuning our processes to ensure we are consistently exceeding customer expectations.

Who?

Twilio is looking for a customer service driven individual who demonstrates a high competency in communicating complex technical issues to both technical and non-technical audiences via live chat or email mediums. We seek someone with:

Bonus Points:
What?

As a Live Chat Technical Support Engineer you will:
Where?

This position will be located in (Remote SF or PST Timezone in any green state. Potential swing shift 2PM -11PM PT) You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers' experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

Why?

Twilio is a company that is empowering the world's developers with modern communication in order to build better applications. We only succeed at Twilio when our customers succeed. An outstanding customer experience with both our products and our service is an integral part of why customers choose Twilio, and your role is critical in ensuring the success here.

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in time dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.

About us:
Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogota, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world's telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world's most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry -- from emerging leaders to the world's largest organizations -- to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.