Because you belong at Twilio
The Who, What, Where and Why
Twilio seeks a Senior Marketing Ops Manager to join our Growth Ops team. The person in this role will accelerate our progress toward having a world-class marketing system, comprising technology, workflows, and clean data. As a communications company, we aim to set the communications standard toward which all other companies aspire. We enable the company to send the right message at the right time and empower our fast-growing sales army, all while showcasing Twilio products implicitly as part of how we send communication.
The right candidate for this role is a proven marketing technologist, able to spot opportunities, think like an architect, and align diverse stakeholders. To collaborate with employees who are working on data and systems, it's essential to understand the details. Yet it's even more important to keep everyone focused on the big picture. The ideal candidate has:
- 4+ years experience in marketing operations or equivalent systems role
- Experience implementing and integrating a marketing automation platform like Eloqua or Marketo
- Experience integrating martech tools with Salesforce CRM
- Ability to collaborate, fostering alignment and create a sense of urgency
- Ability to evaluate the specific business value of prospective new technologies and vendors
- Time management skills, with ability to plan and execute projects on schedule
A degree in Economics, Engineering, Operations, Mathematics, or other quantitative discipline might be helpful.
Regarding culture, we seek people who demonstrate ourvalues ( http://www.twilio.com/values ), enjoy challenging problems, empower others to thrive, "draw the owl", and adapt their playbook when necessary.
Marketing departments depend on systems that perform reliably and share data for insights about performance. Smart decisions and swift execution on this team will put Twilio in a position to achieve historic milestones in revenue and growth. In particular, this role will:
- Supercharge our growth with a tech-stack that powers effective, attributable campaigns
- Champion and implement best practices for our lead machine, using data enrichment, scoring, and nurturing to ensure "no lead left behind"
- Select and integrate new technologies to enable better segmentation and attribution
- Lead a cross-functional Data Council to ensure continued high data-quality
- Champion use of Twilio products in our marketing communications ("Twilio on Twilio")
- Maintain Twilio's status as an industry-leader on GDPR compliance
Twilio is fueling the future of communications, and our brand already attracts thousands of developers every day. It's up to the Marketing team to create the market, deliver an amazing customer experience, and fill the funnel for our high-performing Sales team. Your insights, ideas, and leadership will carry Twilio to the next level of our already-accelerating trajectory.
Twilio is a company that is empowering the world's developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.
This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers' experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.
Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogota, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore, and Tallinn.
More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world's telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world's most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry -- from emerging leaders to the world's largest organizations -- to reinvent how companies engage with their customers.
Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.