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Manager, Customer Success At Twilio

Location: New York, New York

Job Description

Because you belong at Twilio

The Who, What, Where and Why

Who?

We are looking for an experienced leader who is passionate about customer success to lead a team of CSMs serving our customers in the fast-growing cloud market. Ideally, you have 10+ years experience leading customer-facing organizations and are excited to grow your career in a fast-paced, customer centric environment using cutting edge communication technologies.

This team's focus is a hybrid of technical project management, as well as product & account support. Your job is to recruit, mentor and lead the team to consult existing customers, directly helping them optimize their existing Twilio use cases as well as onboard closed opportunities from the sales team.

We seek people who naturally demonstrate our values ( http://www.twilio.com/values ), who enjoy challenging problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

Who?

What?

Why?

Twilio is empowering the world's developers and enterprise with the technology to build modern, enjoyable communication experiences in their applications. The Customer Success Team is a strategic component in building our customer base and helping businesses improve how they interact with their customers.

Integrating Twilio's products into our customers applications can be complex; many different components that live both within and outside of Twilio's technology will play a key role in the customer's launch. Your team will play a critical role in taking our customers' Twilio applications from idea to production in a scalable manner.

Twilio is a company that is empowering the world's developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

This position will be located in our beautiful office at 50 West 17th Street in New York. You will enjoy our incredible perks: catered meals, wifi enabled rooftop lounge, ergonomic desks, massages, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate ourvalues ( http://www.twilio.com/values ), who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:
Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogota, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world's telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world's most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry -- from emerging leaders to the world's largest organizations -- to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.