Date: December 19, 2018
Position Title: Customer Support Agent (Office Services)
Reports To: Manager, Client Services & Facilities
Salary Range: $46,774.00 - $54,418.00
Location: Toronto, Yonge & Eglinton (on the Yonge subway line)
As the Government of Ontario’s partner in digital learning, TVO’s vision is to create a better world through the power of learning.
TVO’s powerful learning products and services, rooted in the curriculum, help build an Ontario that can adapt, innovate, and compete globally. Our in-depth current affairs journalism from an Ontario perspective supports citizen engagement and a robust democracy. TVO is funded primarily by the Province of Ontario and is a registered charity supported by sponsors and thousands of donors. For more information, visit tvo.org.
Are you passionate about providing excellent support services that enable your colleagues to do their best every day? Do you excel in an environment where no two days are the same? Do you thrive in a rapidly evolving environment and on surpassing expectations? Are you a highly organized team player with excellent communication skills? If this is you, we want to meet you!
The Customer Support Agent is responsible for timely and effective resolutions to support issues as they relate to all Facilities, IT Services and Products, and shipping and receiving. You will act as the central-point of contact for TVO employees and record issues/solutions within the Service Desk call-tracking system. As the Tier One level of support for the Service Desk, this role will assist clients by responding to queries related to common technology issues including PC, telephone and mobile equipment. This Service Desk role also fulfills duties related to facility tasks such as: meeting room setup, shipping & receiving duties (incl. mail, courier, supplies), and off-site event/conference setup. In this role, you will also have on-boarding/off-boarding responsibilities, fleet maintenance responsibility, warehouse transportation and inspections, and printing.
Qualified candidates are invited to submit a current resume by the stated date at 5:00 p.m.
For Additional information about TVO please check out our website at TVO.org to access all of our web properties.
TVO is an equal opportunity employer and will endeavour to accommodate job applicants with disabilities through the People & Culture Division. Upon request, all job postings will be made available in alternative format.