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Business Process Engineer/Project Manager At TVO

Location: Toronto, Ontario

Job Description

Date: April 25, 2019

Position Title: Business Process Engineer/Project Manager

(2 opportunities)


Company: TVO

Division: Finance & Corporate Services

Department: PMO

Reports To: Director, PMO
Location: Toronto, Yonge & Eglinton (on the Yonge subway line)


As the Government of Ontario’s partner in digital learning, TVO’s vision is to create a better world through the power of learning.

TVO’s powerful learning products and services, rooted in the curriculum, help build an Ontario that can adapt, innovate, and compete globally. Our in-depth current affairs journalism from an Ontario perspective supports citizen engagement and a robust democracy. TVO is funded primarily by the Province of Ontario and is a registered charity supported by sponsors and thousands of donors. For more information, visit tvo.org.


Overview:


Do you have exceptional people skills with the ability to help individuals through change? Do you have a keen sense of ability to review current state processes and make recommendations to enhance productivity? Are you a great communicator and have the EQ to work with multiple stakeholders cross functionally and engage people to deliver their best work?


The Business Process Engineer/Project Manager will provide TVO leaders with an objective and comprehensive analysis of business processes and systems followed by sound recommendations. The successful candidate will project manage the execution of the process improvement activities. You will improve existing processes by designing and implementing enhancements that meet current and anticipated future, business requirements.


Key Responsibilities:

  • Collaborate with internal teams and leadership to evaluate areas and/or activities for process improvement and potential scope expansion
  • Document current state processes using a variety of techniques
  • Creating and assisting in creating Business Cases
  • Apply process improvement and reengineering methodologies and principles to identify and plan improvements (process and technology) including identifying the current process, applying best practices, and creating performance measurements.
  • Lead, root cause analysis, corrective, and preventive actions
  • Elicit and document business (including compliance, regulatory & revenue), stakeholder, solution, functional, non-functional and transition requirements
  • Gather process metrics and project manage the analysis phase of the project
  • Design future state processes to meet requirements, address gaps in the current state, exploit opportunities for improvement and efficiencies (including time & cost reduction)
  • Work with development team on turning the future state process documentation into technical specifications
  • Act as liaison between users and development team throughout the development lifecycle (validate requirements, elaborate on requirements, demonstrate new technology to users, etc.)
  • Ability to conduct training & information sessions, communicate at a level appropriate to the audience, make oral and written reports and presentations.
  • Ensure sufficient information is available to support internal training needs or external audit requirements, including documentation of current and historical process, policy and procedure implementations or changes
  • Work with process owners in assessing, tracking and reporting the benefits of all improvement projects
  • Develop test plans, execute tests and lead users through UAT
  • Develop and deliver training to end-users
  • Provide post-implementation support to end-users
  • Project manage the testing and training phases of the project

Qualifications:

  • Bachelor’s degree, preferably in Business/Business Administration, Organizational Leadership, Computer Science, or equivalent
  • 5+ years of progressively responsible experience serving in Business Analysis and/or Project Manager positions using formal project management techniques, preferably in a business applications environment
  • Demonstrated ability to successfully manage projects of varying sizes and complexities with multiple stakeholders
  • Strong familiarity and experience with UML modelling techniques
  • Familiarity and experience with business use cases
  • Familiarity and experience working within the RUP or similar business process analysis frameworks
  • Familiarity with Project Management software, i.e. MS Project or similar.
  • Familiarity with the software development lifecycle (Agile and Waterfall)
  • Ability to successfully network and build relationships with internal clients, influence and obtain necessary input in order to accomplish goals
  • Strong time management, analytical and interpersonal skills, along with a high degree of attention to detail.
  • Excellent verbal and written communication skills required, including experience in presenting to all levels of management
  • Experience working on multiple projects with changing deadlines and priorities
  • Excellent planning, organizational and analytical capability with strong customer service orientation
  • Demonstrates TVO's values of Excellence & Innovation, Ownership, Collaboration, Trust and Respect


Qualified candidates are invited to submit a current resume by the stated date at 5:00 p.m.


For Additional information about TVO please check out our website at TVO.org to access all of our web properties.


TVO is an equal opportunity employer and will endeavour to accommodate job applicants with disabilities through the People & Culture Division. Upon request, all job postings will be made available in alternative format.


TVO is committed to achieve a skilled workforce reflective of the population of Ontario.
We thank all applicants for their interest. However, only those candidates selected for an interview will be contacted.