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Administrative Services Officer At TVO

Location: Toronto, Ontario

Job Description

Date: February 7, 2019

Position Title: Administrative Services Officer

(12 month contract opportunity)

Company: TVO

Division: Digital Learning

Department: The Independent Learning Center

Reports To: Manager, Customer Experience
Salary Range: $46,774.00 - $57,020.60

Location: Toronto, Yonge & Eglinton (on the Yonge subway line)

As the Government of Ontario’s partner in digital learning, TVO’s vision is to create a better world through the power of learning.

TVO’s powerful learning products and services, rooted in the curriculum, help build an Ontario that can adapt, innovate, and compete globally. Our in-depth current affairs journalism from an Ontario perspective supports citizen engagement and a more robust democracy. TVO is funded primarily by the Province of Ontario and is a registered charity supported by sponsors and thousands of donors. For more information, visit


At TVO, we’re focused on changing the world through the power of learning. That’s why we are continuously evolving to ensure we are providing the best experience for students. Do you want to be a TVO ambassador and play a vital role in student success? Are you an Administrative Services professional who continuously strives to do better and enjoys learning as part of a team? Are you an excellent communicator with well-developed skills providing customer service across multiple platforms? Is delivering a quality client experience and demonstrating a high degree of judgement important to you. If so, we encourage you to apply today!

Our Independent Learning Centre is looking for self-directed, detail-oriented individuals with a strong sense of urgency to join our team of passionate and purpose driven Administrative Service Officers. This role will ensure ILC clients receive exceptional service through one-stop administrative support through services like registrations, enrolments, educational documents and final test administration.

The successful candidates will work closely with the Academic Services team to provide a delightful experience to our students in support of their success.

Key Responsibilities:

  • Serve and delight our clients by assisting students with queries regarding registration, enrolment and other general (non-academic) enquires and concerns
  • Provide information regarding ILC programs, services, policies, enrolment procedures and eligibility requirements
  • Refer students to the appropriate service area who can have quality conversations to ensure their academic needs are met
  • Process student enrolments verifying students have the necessary prerequisite courses as per Ministry of Education requirements
  • Assist parents/students attending English and French Day Schools regarding procedures, course availability, enrolments and students status
  • Support final test administration, prepare student documentation and maintain student information systems
  • Process and reconcile financial transactions and produce related reports
  • Collaborate with and support the Academic Services Team including ILC Teacher Markers and Test Supervisors to optimize student support and success
  • Perform other duties as assigned
  • A college diploma in Business Administration or related field, with 1+ yrs. in a customer service environment
  • Experience working as Administrative Services professional or in a customer service role
  • Highly developed interpersonal skills with a demonstrated experience providing service to diverse groups
  • Solutions driven individual with excellent judgement and problem solving abilities
  • Must have excellent organizational skills
  • Excellent people skills with a proven ability to work in a team environment
  • Comfortable working with technology including Student Records Systems and using various software applications, MS Office, Word, Excel, Outlook and AS/400 (is preferred)
  • Highly developed English communication skills – oral and written
  • Bilingual (English/French) both written and spoken (preferred)
  • Demonstrates TVO's values of Excellence & Innovation, Ownership, Collaboration, Trust and Respect

Qualified candidates are invited to submit a current resume by the stated date at 5:00 p.m.

For Additional information about TVO please check out our website at to access all of our web properties.

TVO is an equal opportunity employer and will endeavour to accommodate job applicants with disabilities through the People & Culture Division. Upon request, all job postings will be made available in alternative format.

TVO is committed to achieve a skilled workforce reflective of the population of Ontario.

We thank all applicants for their interest. However, only those candidates selected for an interview will be contacted.