Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
AZ Delivery Driver - Oshawa ON Developpeur Web Senior Network Infrastructure Specialist Security Senior Engineer Developpeur Senior Python Back-end Software Developer Network Engineer BACK-END WEB DEVELOPER Directeur technique adjoint Lead Back-end PHP Developer Network Infrastructure Engineer Front-end Web Developer Shareworks by Morgan Stanley - Junior Information Systems Analyste junior Programmeur-Analyste Senior - JDE Senior Software Developer Software Software Developer JAVA Back-End Developer Java Software Developer Junior Customization Software Developer Network and Telecommunications Engineer JAVA DEVELOPER Ingenieur Securite Reseaux - Network Senior Digital-Analog Board Designer Junior Java Junior Software Developer Internship Software Developer - Entry Level Sitecore Oracle Forms VFX Artist Senior Digital-Analog Board Designer Front-end Developer Software Developer - Intern Programmeur Senior Senior Full Stack Developer JAVA Front-End Developer Intern Senior Java Developer Apply Now Java Software Developer SQL Programmer Digital Marketing Specialist Full-Stack Web Software Developer Montreal - Junior Software Developer Junior Developer - CleverAnt Software Engineering Internship Junior PowerApps Developer Sales Development Representative Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Clearbanc Aecom Two Sigma Aerotek Exact Media WeWork Jane Street AsteroidX Doordash First Convenience Bank Borrowell AT&T Insight Global Shopify Square Amazon Flex Hatchways American Income Life Creative Circle Vector Marketing Peel Regional Police Instacart Recovhub Walgreens Akira Clickworker LowCostWebDesignFirm.com Scotiabank 51talk Microsoft TD Bank UnitedHealth Group Top Hat Paylocity CI&T Desjardins mappedin Checkout 51 Mobeewave The Youth Connection GoParkr Hootsuite autoTRADER.ca ScribbleLive SnapTravel Xiaomi All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Customer Support Specialist At TVH Group / mateco GmbH

Location: Mississauga, Ontario

Job Description

Content function


We are One. That’s the foundation of our company culture at TVH. We’re the worldwide leading supplier of quality replacement parts, safety equipment, and accessories for the material handling and industrial equipment industry and we’re growing our team! As a Customer Service Representative, you will provide customer, sales and operations support in a consistent, efficient and timely manner conducive to the company’s mission statement and objectives, ensuring the highest level of customer service is always achieved.




Profile


Purpose

To provide administration assistance to Management and support daily activities of Customer Service, Sales and Operations via direct interaction, phone, fax, email, along with the companies CRM and other business system.


Essential Functions & Responsibilities


  • Provide administrative support to management and supervisors.
  • Respond to incoming calls and customer inquiries and request in an efficient and timely manner and dispatch request to the proper personnel.
  • Process orders and related invoicing into Link per customer’s request via phone, fax, mail, and e-mail.
  • Ensure that items in the Customer Service Inbox are responded to in a timely and professional manner.

Other Duties and Responsibilities


  • Address and resolve any service related issues such as tracking, shipping, back order status, order related and quality issues with customers on a timely basis, in conjunction with sales support administration, inside sales and Technical assistance group.
  • Provide excellent customer service by meeting and exceeding the customers’ needs and expectations, ensuring company policies and procedures are followed.
  • Contribute to team spirit by assisting fellow employees with other tasks related to overall company objectives.
  • Perform other duties related to other company business, when required.
  • Cover the pick-up counter when needed.

Supervisory Responsibilities

  • Reports to Inside Sales Manager

Knowledge and Skills

  • High School diploma
  • Bilingual in English and French is strongly preferred.
  • Strong communication and interpersonal skills
  • Post secondary business related education is preferred.
  • 2-3 years related customer service experience is a definite asset.
  • Excellent Data Entry skills are required.
  • Attention to detail a must
  • Self-motivated with strong organizational and time management skills are a must
  • Well versed in software programs such as but not limited to Microsoft Outlook, Excel, Access Word and Power point, along with Gmail related programs.

Fiscal Responsibility

  • Occasional use of company credit card or petty cash for business related use, as approved by management.

Extent of Public Contact

  • Continual interaction with staff in all departments and customers.
  • Occasional visit with customers at their facility and ours.
  • Occasional exhibiting industry related trade events.

Physical Demands

  • The job requires extensive work at a computer terminal.
  • Extensive use of phone daily.
  • Occasional lifting of less than 50 pounds.
  • Requires walking between the warehouse and office area (safety shoes required in warehouse)

Working Conditions and Environment

  • Customer locations may encompass exposure to heavy equipment and related conditions
  • General office and warehouse environment
  • Occasional related duties in warehouse



Offer


TVH offers a competitive benefits package including medical, dental, and vision insurance, access to an onsite health clinic for you and your family, vacation and sick time, a retirement plan. And, if you need to take a quick break, take a lap around the TVH campus and earn points through our Wellness program. To learn more about our dynamic work environment and family focused culture, check out our video . That’s just the start. Don’t wait a minute longer. Apply today to join the TVH team.


EEO/AA/Minorities/Females/Disabled/Veterans