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Product Manager - Toronto, ON At Ticketmaster

Location: Toronto, Ontario

Job Description

Job Summary:

Who we are:

We're a group of passionate problem solvers that care about shaping the future of the event industry. Acquired by Live Nation Entertainment and Ticketmaster in 2015 May, Universe is backed by the best in the industry. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of event experiences like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.

Our biggest investment is in people like you! We offer comprehensive health benefits and an RSP matching program, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help you thrive. At Universe you can expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

The Role:

As a Product Manager at Universe, you will help to define the next generation of social ticketing. Working closely with our Engineering, Design, & Business Development teams, you will help to be the voice of the customer, understanding their needs and translating those into next-generation products for our customers and clients to love. You have a get-it-done attitude with sharp attention to detail, and you’re able to execute and think strategically, always thinking of how to evolve our platform to the next level.

What your day could look like:

  • Determine and prioritize customer and client wants and needs utilizing market and user research techniques
  • Work cross-functionally with BD, Marketing, Design, Engineering and Support to deepen understanding of customer, client, and team needs/areas of improvement
  • Lead product discovery engagements by analyzing qualitative and quantitative data points to make sure we're solving the right problem
  • Define and oversee product feature creation, with a focus on MVP development and future iteration planning
  • Be a key contributor to the build phase by ensuring the product meets and exceeds the quality and methodologies that make our product a leader in the space
  • Work and collaborate with your squad to plan sprints, run story acceptance meetings, and monitor progress to move projects forward
  • Measure, analyze, and report on product metrics to help grow, innovate, and improve

What we're looking for:

  • Experience in product management or a similar role
  • Experience using Pivotal Tracker, JIRA, ZenHub, or other Agile product development platform
  • Strong problem-solving capabilities, technical aptitude and experience with data-driven decision making
  • Skilled at working effectively and collaboratively with cross-functional teams
  • Strong sense of customer empathy and a passion for building quality products

Nice to have:

  • Experience working in a startup or on a marketplace
  • Experience with software development

Here's why you'll love working at Universe, a division of Ticketmaster:

  • You'll work with a product team you’ll be able to learn from and grow with, including support for your own professional development as a Product Manager
  • You'll work with veteran engineers, who will challenge you to ship frequently
  • You'll be at the helm of your own career, shaping it with your own innovative contributions to a nascent team and product with flexible hours and a work from home policy
  • You'll enjoy the culture and perks of a startup, with the stability of a fortune 500 company

Equal Employment Opportunity:

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations are available on request for candidates taking park in all aspects of the recruitment and selection process. If accommodation is needed during the application process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted. Thank you for your interest in Ticketmaster/Universe Canada.