Solid, growing, and lively/fun 100% digital, progressive, global, CPA firm is seeking a Customer Service Liaison with a technical background to assist our billable teams communicate well with the clients.
We are looking for someone with a fun-loving, flexible, motivated person who is detail oriented. Someone who has a strong work ethic, is confident, comforting in their communication with others, and can work with little supervision.
We are accepting overseas professionals for this position, but you must be willing to work within US hours (we can be flexible 3-4 hours on start/end times within reason to handle our US based clientele (8am-5pm Arizona time zone)). Your English language skills must be at a fluent level and your accent must be very “clear” to the American ear (it must come across to the clients’ as if you live in the USA currently).
Additional duties may include (but are not limited to):
NOTE: Experience and understanding of a CPA firm during tax season is helpful, but not required. Also, knowledge of Xero, FreshBooks, Zoho Books, Insightly, G.Suite, and Slack are all considered a plus for this position. If you have experience inputting tax return(s), tax data, or other tax return related skills please inform us (specifics: types of returns, experience, any other details you wish to share).
Note that during tax season we work longer hours and weekends (40-50 hours range) (Feb-April and Aug-Oct normally). During the summer hours we drop to 35 hours range (May-July & Nov-Jan). You are compensated hourly.
Successful candidates will possess high attention to detail, organizational (time and project management) ability, the ability to be flexible and work additional hours if needed by the tea. Successful candidates will have clear and precise communication skills, dependability, and the ability to work well with others and a variety of technologies.
Behavioral keywords of the person we are looking for to join our team:
1. Film a 3-5 minute video of yourself with the following information:
2. Film a second 3-5 minute video of questions you have for our team – things you want to know.
3.Film a video describing an “awful” customer service experience that you have experienced, and what you would have done to fix it (if you owned that company).