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Sales Engineer At Resolver Inc.

Location: Toronto, Ontario

Job Description

We are looking for a Sales Engineer who will demonstrate Resolver products to new and existing customers. You may have been a solution engineer, or you may have a hybrid skill of loving customer interaction and being very tech savvy. We're growing rapidly and looking for someone who can come in and hit the ground running. Sound like you? We’d love to connect.

Your Responsibilities and Deliverables:

Application of Product Knowledge (50%)

Measures of success: Providing high quality responses and being prepared for customer facing meetings to put Resolver in the best position to win deals.

  • Articulates responses to customer questions and RFP functional requirements to ensure appropriate coverage and to build confidence in our products/services
  • Stays abreast of new features, bugs and configuration approaches from product, apps and professional services
  • Prepares demonstrations within Resolver products based on information provided and/or research to meet and exceed a customer’s requirements

Sales Support (25%)

Measures of success: Collaborating with cross-functional departments to leverage all possible information to provide the sales team with clear and concise value and benefits to support the sales cycle.

  • Determining key benefits for customers with Account Executives, Customer Success Managers, Executive Sponsors and Product team
  • Effectively creating presentations (yes, PowerPoint) to ensure clear communication of value proposition
  • Support the sales team with discovery calls, RFPs, post demo activities and documentation in our CRM

Product Demonstration (25%)

Measures of success: Applying product and domain knowledge to configure the software and setup scenarios to demonstrate to the customer how Resolver will address their needs.

  • Confidently present Resolver products and services over the phone or in-person
  • Technical preparation for demonstrations: setup/configuration of app servers and DB's, functioning software, computer with required cables/peripherals and materials

Your Background:

  • 2-3 years experience in a related role or field (Sales, Solution Engineering, or Customer Success)
  • Experience in B2B SaaS company a must, extra points for work with an enterprise software
  • Experience working with cross-functional teams; specifically, with technical teams (Product, Sales, Marketing, Professional Services)

About You:

  • You’re a go-getter with an excellent ability to manage ongoing projects simultaneously
  • You have exceptional communication skills and get pumped speaking publicly and putting on presentations
  • You’re someone who loves to take on challenges; you work hard to understand the in’s and out’s of new products and services
  • You’re accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field!

About Us: Resolver

Resolver is one of the Canada's top 10 Great Workplaces. Culture isn't something we write about (although we do), we live our values and challenge each other to be our best selves. We invest Resolverites who will grow with us.

  • Team: we have smart, talented and curious people you'll work with and learn from. We collaborate a lot too, which means bonus points for people who love cross-functional learning.
  • Impact: we solve complex challenges for some of the world's most recognized organizations. Our customers use our software to help reduce the frequency and severity of negative events to protect people, product and organizational success. What we do matters.
  • Professional development: we have an external learning budget to help you grow and develop. We also have great online learning internally for you to tap in to.
  • It's a Scale-up: what does that even mean? We have the best elements of a start-up blended with the stability and process design of an enterprise. There is still a lot of white space though, so people to take initiative to help us get better!
  • Vacation: it's open, which means we don't worry about an accrual clock. Unlimited vacation has been called a bit of scam, so we'll tell you that most Resolverites enjoy between 3-4 weeks off a year.
  • Parental leave: best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth Moms.
  • Great benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
  • Office perks: coffee/tea/lattes…snacks and more. Ping-pong, games night, beer o'clock, chess, Switch, foodie bake-offs, and salad days are great ways for people to come together.


If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click below to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates!

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at