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Customer Service Officer At RBC

Location: Montréal, Quebec

Job Description

What is the opportunity?

As a Customer Service Officer, you will be delivering a superior client experience and resolution at first point of contact for our clients, and service/sales partners. With solid knowledge of RBC Applications and systems, the selected candidate will investigate and respond to a wide range of daily service requests on behalf of our customers. This role will provide you with exposure to senior accounts serviced by Global Banking Service Centre.


What will you do?

  • You will respond to general inquiries, resolve quick service problems and follow up complex investigations.
  • You will provide superior quality of timely and efficient service to high end Global Banking clients, co-workers and service partners.
  • You will promote sales referrals and opportunity spotting, in order to promote business and revenue growth.
  • Identify service / operational efficiencies and make recommendations for change or escalation to appropriate individuals.


What do you need to succeed?

Must-have

  • You need to have strong French and English written and verbal communication skills.
  • Excellent, proven Customer Service Skills with strong interpersonal skills
  • Strong organizational skills
  • Solid understanding of RBC Applications, systems and products such as Iris, On Demand, Service / Sales Platform, Application Launchpad, Payee Match, PDS and RBC Express.
  • Be flexible for work schedule: Monday to Friday, from 8:30am - 5:00pm.
  • Solid knowledge of RBC applications and system


Nice-to-have

  • To be able to grasp information quickly
  • To have strong resolution skills
  • To be able to conduct investigations
  • Knowledge of RBC procedures


What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive and high-performing teams
  • Opportunities to building close relationships with clients