Trade Support Analyst At Planaxis | Groupaxis

Talan Planaxis is currently looking for a Trade Support Analyst for a permanent position I Montreal.

Responsibilities:

• Supporting contribution, trading and position tracking software for foreign exchange, interest rate and credit, and equity markets.

• Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office.

• Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments.

• Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide.

• Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents

• Communicate with users in connection with application failures

• Liaise with teams from New York, Paris and Hong Kong

• Understand the regulated environment and the constraints of client activity

• Perform post-deployment testing of new releases (quality assurance)

• Process queries and ad hoc queries of users' search data

• Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan)

• Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency.

• Respect internal standards, standards and IT processes ( ITIL )

• Timely communication of project production and status to the client and IT management.
  

• Effective oral and written communication with the various audiences and at the appropriate levels.

• Collaboration with development teams (NY / Paris) for the management of new versions

• Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users

• Effectively manage the Customer relationship with the end user community

Requirements :

• SQL

• Linux, UNIX and Windows server

• Scripting

• Python, Java, Autosys (Desired / Plus)

• Sense of organization, methodical, analytical

• Communication skills

• Ability to work with complex information systems

• Knowledge of the market finance universe (interest rate markets, derivatives, equity, credit, etc.)

Experience Needed:

3 years of experience in an Investment banking as a support analyst, QA or Developer.

An experience in another type of company with a complex environment is also valuable.

Basically, experience where you learn to react quickly but with pragmacy.

Desired / Plus: CFA certification

Languages: English, French is a plus