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Messaging Support Engineer At Planaxis | Groupaxis

Location: Montréal, Quebec

Job Description

Planaxis is currently seeking a Messaging Support Engineer for a permanent position at one of our client in Montreal

Overview
The contractor is expected to support all aspects of the Messaging platform which includes Exchange, MobileIron, Ironport, and Skype, among others. The primary daily responsibilities are handling user service requests and incidents and addressing any infrastructure issues. In addition, the contractor will be required to undertake infrastructure maintenance duties, including patch management and upgrades. The contractor will be part of an on-call rotation and therefore will be expected to be available outside of business hours for infrastructure related issues and escalations.

Qualifications and Experience:
  • At least 5 years of experience in complex IT infrastructure environments
  • Experience of large organizations (matrix with local & functional reporting lines)
  • Fluency in English
  • ITIL trained and experience with ITSM tools

Essential Technical Knowledge/Skills:
    • Skype For Business
    • Exchange 2016 and Microsoft Outlook
    • Active directory (core knowledge of AD, GPO, scripting, etc..)
    • MobileIron MDM and IronPort
    • PowerShell scripting
  • Understanding of core IT infra setup :
    • Wintel systems : Windows Server 2012/2016
    • Network : WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall
    • Storage : NAS/SAN/DAS
    • MS DNS, Windows 7/10
  • Strong knowledge of ITIL (service delivery).


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Planaxis est présentement à la recherche d'un ingénieur en support de messagerie pour un poste permanent chez un de nos clients à Montréal.

Description du poste :
L'entrepreneur doit prendre en charge tous les aspects de la plate-forme de messagerie, notamment Exchange, MobileIron, Ironport et Skype. Les principales responsabilités quotidiennes consistent à traiter les demandes de service et les incidents des utilisateurs et à régler tout problème d'infrastructure. En outre, l'entrepreneur devra s'acquitter de tâches d'entretien de l'infrastructure, y compris la gestion et la mise à niveau des correctifs. L'entrepreneur fera partie d'une rotation sur appel et devra donc être disponible en dehors des heures d'ouverture pour les questions liées à l'infrastructure et les escalades.

Qualifications et expérience :

Au moins 5 ans d'expérience dans des environnements d'infrastructure IT complexes
Expérience des grandes organisations (matrice avec les lignes hiérarchiques locales et fonctionnelles)
Maîtrise de l'anglais
Formation ITIL et expérience des outils ITSM

Connaissances et compétences techniques :

Exchange 2016 et Microsoft Outlook
Skype pour les entreprises
Active directory (connaissances de base en AD, GPO, scripting, etc.)
MobileIron MDM et IronPort
Scripting PowerShell
Compréhension de l'infrastructure informatique de base :
Systèmes Wintel : Windows Server 2012/2016
Réseau : topologie WIN/MAN/LAN, ICP/DMZ, F5 Load Balancer, Firewall
Stockage : NAS/SAN/DAS
MS DNS, Windows 7/10
Solide connaissance d'ITIL