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Dispatcher (afternoons) At Plan Group

Location: Vaughan, Ontario

Job Description

Do you enjoy building relationships and providing excellent customer service? Take the leap and make your mark at Plan Group!

This is a part time position to cover the afternoon shift as well as vacation and sick days, as required.

As our Service Administrator you:

  • Effectively communicate with clients to determine maintenance requirements and provide detailed documentation to initiate timely service calls.
  • Determine priority of service calls by following the Service Call Prioritization process and effectively initiate prompt emergency response.
  • Dispatch on-call technicians providing a detailed account to clients’ mechanical service concerns.
  • Accurately maintain client database information through updates from work orders, equipment lists, purchase orders, etc.
  • Promptly generate work orders to service technicians.
  • Receive client feedback/inquiries and promptly escalate to appropriate Account Executive and/or Department Manager to achieve customer service excellence.
  • Provide back-up support to day shift team members and complete additional administrative activities such as data entry and filing.

Our ideal candidate has:

  • Two years’ related experience in call centre/customer service environment
  • Computer literate with proficiency in Microsoft Office applications
  • Experience with call centre software an asset
  • Strong verbal and written communication skills are required

Curious to find out what’s it like to work at Plan Group? Apply now.