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Account Representative At Pinpoint Payments

Location: Fresh Meadows, New York

Job Description

Position Overview
At Pinpoint Payments, our people are our greatest asset and competitive advantage in our highly competitive market. We all strive to deliver high-end customer service providing the most stress-free experience possible for our clients. As a full-time Customer Support Representative in our organization, you will provide world class customer support, with accuracy and integrity. You will help educate our clients on new technology and develop referral opportunities and satisfied through strong customer relationship skills.


This position will be based in Fresh Meadows, NY.

Job Profile
  • Deliver a unique customer experience aimed at improving clients business.

  • Processes a variety of customer interactions.
  • Identifies clients on alternative banking opportunities.
  • Provide world class support for POS systems, and Online Gateways
  • Applies product and procedural knowledge to solve customer's problems.
  • Work with our sponsor banks on all customer service needs.
  • Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Key Competencies:
  • Analytical Skills
  • Efficient and process driven, Sense of Urgency
  • Attention to Details
  • Teamwork
  • Accuracy in Work
  • Dependability
  • Personal Capability
  • Ethical Work Standards
  • Accountability
  • Communication
  • Time Management

Applied Learning

  • Actively participates in learning activities—Takes part in needed learning activities in a way that makes the most of the learning experience (e.g., takes notes, asks questions, does required tasks)

  • Quickly gains knowledge, understanding, or skill—Readily absorbs and comprehends new information from formal and informal learning experiences.
  • Applies knowledge or skill—Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through trial and error.
Software Knowledge
  • Gmail, Google Drive, Google Docs, Google Sheets
  • Office Suite

Required Education and Experience


Roles at this level typically do not require a university/college degree or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.


As a Topgrading company, our hiring process at Pinpoint Payments is unusually thorough. There are Competency Interviews but also a chronological Topgrading Interview in which we ask about your entire career - all of your successes, mistakes, key decisions, and key relationships. And finalists are asked to arrange personal references calls with former managers and others. The benefits to high performers who apply are many: (a) if you’re hired, you”ll go to work in a company with almost all high performers, (b) career opportunities with Pinpoint are unusually good because so many high performers grow the company, (c) most people who join us are happy on the job a year later and are rated High Performers.


EEO Statement
Pinpoint Payments provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law


Salary:

$45,000-$50,000 Per year


Benefits:
  • Health Insurance for the employee
  • Life Insurance
  • Paid Time Off