WHO ARE WE?
For nearly 30 years, LOC Software, headquartered in Laval, has been the North American leader in the development of software solutions for the retail industry. We deliver the solutions designed to allow more frequent, profitable and manageable transactions. We are the premier, fully-connected platform breaking traditional molds by bridging yesterday with the future of retail. We offer interactions wherever and whenever they make the most sense, our application suite interconnects your enterprise to processes, employees, suppliers, partners, consumers, and beyond. Modern retailing is about managing this connectivity, and no one does it better!
Understand. Deliver. Thrive. That's modern retailing. That's LOC Software.
WHY JOIN US?
Are you looking for a stimulating job? Are you looking for challenges in a fast-growing environment? At LOC Software our employees are our most valuable asset. We offer rewarding and challenging career opportunities. We take care to maintain a pleasant and relaxed working environment and a workplace that values best practices in working relationships. We offer a competitive compensation program, a full range of benefits, skills development programs and continuous development.
The Application Specialist will act as a reference person for all customers questions related to specific modules under their responsibility. They will be required to use communication, analytical and technical skills as well as operational experience in order to complete requests for changes and customization of the software. The Specialist will ensure the quality of the modules and related documentation prior to delivery. In addition, they will work with the programmer responsible for developing the modules by sharing their findings and opinions on the aspects of the products related to their respective module (cell).
Ensure timely follow-ups with our customers and business partners for any problems encountered or for specific applications issues
Provide solutions to given problems and document each issue encountered with detailed notes within ticket
Analyze current requests in progress and assign a priority status for each of them
Perform analysis as well as adjustments to selected applications and/or customization requests
Enlist the participation of programmers when major modifications are required
Conduct audits tests on applications to ensure quality prior to delivery
Provide training to our customers for relevant applications
Participate in the documentation of applications for compliance, training and referral purposes
College Diploma or equivalent (DEC, AEC)
3 to 5 Years of experience in customer service/support
Experience in technical support
General experience in SQL (Queries)
General experience of HTML, XML, XSL
General knowledge of web services (asset)
General knowledge of JSON (asset)
Knowledge in the retail industry (asset)
Strong communication skills in English & French (Spoken & Written)
Functional knowledge of Spanish (spoken & written) is considered an asset
Are you the one we are looking for? Join us and stand out!
Only those whose applications have been selected will be contacted.