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Sr. Support Engineer At Loblaw Digital

Location: Toronto, Ontario

Job Description

Looking for a challenge? Good. Love an innovative work environment? Even better.

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

What You'll Do:

  • Triage production issues and work with internal and external development teams to identify root cause and potential solutions
  • Determine issue priority, as well as identifying enhancement requests vs. product defects
  • Interacting with various groups within the IT organization for any infrastructure or integration related issues
  • Own & manage all raised issues, from moment of identification to delivery of resolution
  • Track units of work included in each production release, validating expected behaviour of delivered solutions with QA & business users
  • Key contact for production escalation.
  • Participate in department initiatives
  • Accountable for all issues from Support perspective for the respective application
  • Resolve tickets and enquiries without escalation following established procedures, including complex tickets escalated from Operations Assistants.
  • Act as a lead for core efforts such as repairs and projects using established procedures. Contribute to documentation.
  • Participates in all the Sprint grooming meetings with Dev for respective applications
  • Manage processes or help to develop them.
  • Focused on improving Toil
  • Responsible for incident management & resolution

What You'll Need:

  • 2+ years’ experience in object oriented design and development in Java.
  • Has 2+ years of technical support experience
    Some experience developing with the Spring Framework would be preferred.
  • General understanding of backend and frontend/Web development experience with JSP, JavaScript, JSON, jQuery, HTML, CSS
  • Strong understanding of SQL including SQL querying, understanding of relational database technologies, logical and physical data modeling.
    General understanding of Enterprise/eCommerce level network infrastructure
  • Ability to work effectively during times of crisis or stress.
    Effective verbal and written communication skills.
    Can handle and prioritize multiple concurrent tasks
    Is comfortable working with and building relationships with colleagues across multiple disciplines
  • Some experience with an e-commerce platform (hybris, ATG, Websphere etc.) would be preferred.
  • Some experience with varies cloud services would be preferred
  • Experience managing incidents in production and producing an RCA directly or via support team.


Here are just some of the things Loblaw colleagues enjoy:

• 10% Colleague Discount Program on eligible products sold at Loblaw stores.
• Ongoing career development through in-house training programs, tuition assistance and support for professional designations.
• Sharing in the growth of Loblaw with our Employee Share Ownership Plan.
• Corporate rate fitness club memberships for colleagues as well as eligible family members.
• Helping you help others with our Volunteer Grant Program.

Additional Perks:

• The chance to work in a start-up environment within Canada’s largest retailer
• Work out of a bright and conveniently located office in downtown Toronto
• Coffee machine, and fully stacked jars full of fresh fruit, granola bars and candy
• Best of all: the chance to support software used by millions of Canadians daily!


#LI-ST1




How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.


We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.


If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.


Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.



Employment Type:

Full time

Type of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.