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Product Manager, Shopping Experience At Loblaw Digital

Location: Toronto, Ontario

Job Description

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.
As the Product Manager, Shopping Experience you will have an enormous opportunity to impact the customer experience, design, architecture, and implementation of cutting-edge online grocery (PC Express) products and services. You will drive product strategy and definition, and collaborate with engineering to develop and launch features.
We are looking for a candidate that is obsessed with delivering the most customer-centric experience on the planet, showing proven success in ownership, bias for action, and thinking big. This leader will need to exhibit excellent judgment, prioritizing between existing versus new customers and between features, architectural improvements, and operational excellence. The right candidate will bring a good mix of experience with big data technologies, product management skill set, and a roll-up-your-sleeves, entrepreneurial approach.

What You'll Do

  • Work with Developers, Product Designers, Merchandizers, Marketers, Operations specialists and Customer service to create winning products
  • Own the backlog including daily prioritization, grooming, writing user stories and generally keeping the dev team unblocked and running as fast as possible
  • Create sound hypotheses for any new product development and ensure we’re building out things that make sense with the right degree of investment
  • Use analytics to make key product decisions
  • Participate in collecting feedback from users and translating these finding into product development
  • Retire product features that no longer make sense
  • Shape the ongoing product roadmap

Does this sound like you?

  • You can easily build relationships and have been part of large, cross functional teams that are working to solve complex problems and build products for millions of Canadians (both customers and colleagues)
  • You have a customer first approach to building products, leveraging research and data paired with empathy to build experiences that create customer stickiness
  • You have an entrepreneurial spirit and are willing to roll up your sleeves to get the job done
  • You are obsessed with testing and experimentation is a core pillar of how you approach product development – aka you aren’t happy unless you’ve learned something after shipping
  • You’ve got a growth mindset – you know there’s always a better way to do things and are willing to disrupt yourself or the status quo

What You'll Need

  • Bachelor degree in a quantitative field required (Engineering, CS, Math, Physics, etc.)
  • Experience working closely with Engineering, Data Science & other business functions.
  • 1-3 years of product management experience
  • Solid understanding of lean startup
  • Solid understanding of agile (scrum/kanban)
  • Solid understanding of Adobe Analytics or Google Analytics (bonus if you know DTM)
  • Solid stakeholder management skills
  • Ability to work independently and sift through ambiguity
  • Strong attention to detail and project management skill

How you’ll succeed
At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.
You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!
Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.