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Product Designer & Researcher At Loblaw Digital

Location: Toronto, Ontario

Job Description

  • You’re a product or interaction designer with a special interest and skill in research. As part of an agile product team, you’ll bring your research and design skills and experience to:
  • Help your product team frame research projects, using all available data sources, including customer feedback and business intelligence data
  • Identify the appropriate research methodologies such as ethnography, product-market-fit research, jobs to be done, journey mapping, service blueprinting, moderated and unmoderated usability testing, end-to-end omni-channel user experience testing
  • Plan and execute the end-to-end process for a broad range of research activities, from research design to recruitment, conducting research to data synthesis, distilling insights to bringing them to life for the product and broader teams
  • Design digital UI experiences as part of an omni-channel journey, from screen flows to wireframes to final design files
  • Manage your own process and plan your work within your team’s roadmap and activities.

Support

Although you’ll be embedded in a product team, your role is part of the Product Design team, so you’ll be supported by our Director of Product Design as well as a team of product designers.


Career growth

One long-term goal for this role is to enable you to transition fully to focus on design research. As such, you’ll be expected to bring your perspective on how to set up our research operations. Although Loblaw Digital product designers have a strong foundation practice in design research, this role offers you the opportunity to formalize the practice for consistency and for scale: research tools, how to document and share insights and learnings to build on previous research to avoid reinventing the wheel.


Leadership opportunity

Our team of product managers and product designers are keen learners. Part of your mandate is also to help them become better partners for design researchers, to support their efforts to continue learning what it means to do actionable research and know when to do what type of research.


What you bring

Your portfolio should tell the story of a product designer whose work is informed by research-driven customer insights, a solid understanding of business needs, and an appreciation of technology contexts. It should demonstrate your ability to meet the key responsibilities of the role as outlined.


To succeed at Loblaw Digital, you’ll also need experience working collaboratively with other designers, product managers, engineers, and a diverse cast of stakeholders in a fast-paced, demanding yet professionally rewarding environment.



How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.


We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.


If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.


Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.



Employment Type:

Full time

Type of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.