Peersight
Employers
Jobs
Companies
Top Cities
Log In
Jobs
Lyft Driver Lyft Driver Lyft Driver Lyft Driver - Earn Extra Cash Lyft Driver Entry-Level Jobs - Drive For Lyft Lyft Driver Flexible Hours - Lyft Driver Lyft Driver Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Flexible Hours - Lyft Driver Lyft Driver Lyft Driver Lyft Driver Holiday Jobs - Drive for Lyft Lyft Driver - Earn Extra Cash Lyft Driver Holiday Jobs - Drive for Lyft Lyft Driver - Supplement Your Delivery Lyft Driver Full-Time Work - Drive For Lyft Lyft Driver Lyft Driver - Supplement Your Warehouse Lyft Driver - Get Paid the Same Day with Lyft Driver Lyft Driver Lyft Driver Lyft Driver Lyft Driver Lyft Driver - Supplement Your Delivery Holiday Jobs - Drive for Lyft Lyft Driver - Supplement Your Warehouse Flexible Hours - Lyft Driver Lyft Driver Flexible Hours - Lyft Driver Lyft Driver Entry-Level Jobs - Drive For Lyft Lyft Driver - Supplement Your Warehouse Flexible Hours - Lyft Driver Lyft Driver Lyft Driver Lyft Driver - Get Paid the Same Day with Lyft Driver Entry-Level Jobs - Drive For Lyft Lyft Driver - Get Paid the Same Day with Full-Time Work - Drive For Lyft Lyft Driver Lyft Driver Newest Jobs
Companies
Yelp ContactMonkey CareGuide Sterling-Turner Clearbanc Exact Media Aecom Aerotek Two Sigma WeWork AsteroidX Jane Street Insight Global Doordash Akira Shopify Borrowell AT&T First Convenience Bank Square Peel Regional Police American Income Life Amazon Flex Hatchways Walgreens Instacart Vector Marketing Recovhub Creative Circle Microsoft Clickworker Scotiabank LowCostWebDesignFirm.com 51talk UnitedHealth Group TD Bank Top Hat Paylocity Desjardins mappedin CI&T Checkout 51 Mobeewave The Youth Connection Hootsuite SnapTravel GoParkr ScribbleLive Xiaomi autoTRADER.ca All Companies
Top Cities
Chicago, Illinois Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs New York, New York Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Toronto, Ontario Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Vancouver, British Columbia Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Calgary, Alberta Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs San Francisco, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Montréal, Quebec Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs Los Angeles, California Sales Jobs Engineering Jobs Marketing Jobs Product Jobs Design Jobs Customer Support Jobs
Navigation
My Profile Log Out

Customer Experience Insight Advisor At Loblaw Digital

Location: Toronto, Ontario

Job Description

We are looking for someone to drive change that continually improves our customers’ experience across our retail brands through actively listening to and analyzing our customers’ voices to create impactful stories & recommendations which will improve the customer journey.


Key Responsibilities:


  • Champion the customers voice within the organization and actively seek out the most impactful ways to improve the experience.
  • Intimately understand and seek to improve the customer experience for 1-2 of our businesses, by ensuring our surveys provide the business with meaningful & actionable feedback
  • Lead on the analysis of quantitative customer experience tracking surveys, providing robust and intelligent insight
  • Synthesize multiple sources of insight (e.g. research, surveys, customer complaints, calls) to identify opportunities for improvement
  • Provide richness to support numbers through comfort with verbatim analysis tools, or through collaborating with the business to understand any insight that qualifies key trends
  • Deliver insightful period reviews in line with the business’ schedule and seek opportunities to deliver deep dives or insight sessions (e.g. when results trend down)
  • Build effective relationships across the business to ensure that stakeholders are kept up to date with the latest relevant insights and their needs are met.
  • Look to competitors, where relevant, to contextualize changes in customer needs and expectations
  • When required, contribute to the creation of customer journey maps
  • Ensure communication of findings is effective and presented in the way that best suits the audience.





Experience & Work Based Competencies:

  • Minimum 1-3 Years experience in market research or other environments which involve generating insight and interpreting findings from large surveys – ideally within customer voice / customer satisfaction
  • Passion for the customer experience and an interest in helping businesses grow through resolving customer issues
  • Ability to translate data insights into engaging, meaningful stories that bring about business change.
  • Ability to proactively plan and prioritize own workload, comfortable with working autonomously
  • Clear spoken and written communication skills
  • Strong relationship building skills
  • Comfortable manipulating data and presenting data using a variety of tools, including Microsoft Excel, packages alike Tableau
  • Proficient in Microsoft Word, PowerPoint and Outlook
  • Ability to apply an understanding of quantitative research design principles, being sensitive to the advantages and disadvantages of methodologies

Education, Qualifications and Training:

  • Bachelors degree, preferably in a research focused discipline (e.g. Economics, Psychology, Social Sciences)
  • Preferred, a professional qualification in a relevant field




How You’ll Succeed:

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.


We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.


If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.


Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.



Employment Type:

Full time

Type of Role:

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.


In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.