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Sr. Support Engineer At Loblaw Companies Limited

Location: Toronto, Ontario

Job Description

Location: 40 Hanna Ave, Toronto, Ontario, M6K 0C3

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Why is this role important?
Looking for a challenge? Good. Love an innovative work environment? Even better.
At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we're up for the challenge. From our office in Downtown Toronto, we've created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we're only just getting started.
We're able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we'll get along just fine.

What You'll Do:
Triage production issues and work with internal and external development teams to identify root cause and potential solutions
Determine issue priority, as well as identifying enhancement requests vs. product defects
Interacting with various groups within the IT organization for any infrastructure or integration related issues
Own & manage all raised issues, from moment of identification to delivery of resolution
Track units of work included in each production release, validating expected behaviour of delivered solutions with QA & business users
Key contact for production escalation.
Participate in department initiatives
Accountable for all issues from Support perspective for the respective application
Resolve tickets and enquiries without escalation following established procedures, including complex tickets escalated from Operations Assistants.
Act as a lead for core efforts such as repairs and projects using established procedures. Contribute to documentation.
Participates in all the Sprint grooming meetings with Dev for respective applications
Manage processes or help to develop them.
Focused on improving Toil
Responsible for incident management & resolution

What You'll Need:
2+ years' experience in object oriented design and development in Java.
Has 2+ years of technical support experience
Some experience developing with the Spring Framework would be preferred.
General understanding of backend and frontend/Web development experience with JSP, JavaScript, JSON, jQuery, HTML, CSS
Strong understanding of SQL including SQL querying, understanding of relational database technologies, logical and physical data modeling.
General understanding of Enterprise/eCommerce level network infrastructure
Ability to work effectively during times of crisis or stress.
Effective verbal and written communication skills.
Can handle and prioritize multiple concurrent tasks
Is comfortable working with and building relationships with colleagues across multiple disciplines
Some experience with an e-commerce platform (hybris, ATG, Websphere etc.) would be preferred.
Some experience with varies cloud services would be preferred
Experience managing incidents in production and producing an RCA directly or via support team.

Here are just some of the things Loblaw colleagues enjoy:
Additional Perks:
#LI-ST1

How You'll Succeed:
At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Regular

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.