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Social Media Representative - Customer Care At Loblaw Companies Limited

Location: Brampton, Ontario

Job Description

Location:

1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Why is this role important?

Our Customer Relations team is looking for a talented and enthusiastic individual who is passionate about great customer service and social media.

The Bilingual Social Media Representative will act as a front line brand representative by responding to and interacting with customers and fans across our various social media properties. Duties include answering questions, offering solutions and mediating conversations. The ideal candidate is someone who will instill confidence in our customers who have shared their concerns regarding shopping experiences and product issues and are able to own the issue from beginning to end. The right candidate will have excellent written and verbal skills with a sharp wit and a willingness to work off-standard business hours to support our customers (schedule is set between Monday - Saturday, and shifts are within the hours of 8am-8pm)

What You'll Do:

  • Respond to customer inquiries or complaints on multiple social media platforms.
  • Maintain clear communication and positive relationships with both internal and external stakeholders.
  • Support rapid response processes to ensure the company anticipates and/or responds rapidly and effectively to any situation requiring an urgent response
  • Stay on top of industry issues and relevant industry, market and competitor news to be ready to respond quickly on our social media platforms.
  • Proactively seek information regarding trends, references in social media in order to be prepared for incoming inquiries from customers.
  • Report on weekly volumes and trends within our social platforms.
  • Assist with special / tasks projects as required.

What You'll Need:

  • Post-secondary education (Major in Communications or Business) is preferred
  • Written and verbal communication skills in French is considered a strong asset.
  • Experience with social networking including tools: Twitter, Facebook, Instagram
  • Highly organized, able to prioritize effectively and work independently in a fast paced environment. Able to handle challenging timelines
  • Prior experience in customer service, Public Relations, Corporate Communications or online marketing is preferred.
  • Positive attitude, detail and customer oriented with excellent multitasking and organizational ability.

How You’ll Succeed:

At Loblaw, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Employment Type:

Full time

Type of Role:

Regular

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.