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Field Specialist, Vancouver At Loblaw Companies Limited

Location: North Vancouver, British Columbia

Job Description

Field Specialist, Vancouver


333 Seymour Blvd, N Vancouver, British Columbia, V7J2J4

President’s Choice Bank is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial services offered by strategic partners in all regions of Canada. PCF has grown to over 3 million customers earning millions in better interest rates, free groceries and other rewards. It operates in the following segments:

  • Mastercard : The President’s Choice Financial MasterCard is offered and operated by President’s Choice Bank.
  • Insurance : Home and auto insurance are offered through affiliates and relationships with several insurance companies.
  • PC Services , which includes PC Financial Insurance, PC Mobile, The Mobile Shop, Prepaid Cell Phones Express and gift card businesses, is a new business in growth mode.
  • PC Optimum : All PCF customers have the opportunity to earn PC Optimum Points that can be redeemed in a LCL and SDM stores.

Loblaws Inc. is a wholly-owned subsidiary of Loblaw Companies Limited (LCL). LCL is Canada’s largest food distributor and has expanded into certain non-food categories, with operations across the country. LCL concentrates on food retailing with the objective of providing consumers with the best in one-stop shopping for everyday household needs.

PCF is an important business unit within LCL that manages and develops the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships. PCF’s vision is to provide superior value financial products to consumers.

The Field Specialist is responsible for working with our 3rd party sales agencies to ensure operational excellence, achieving sales and profitability targets, optimizing customer engagements ensuring best in class customer service, driving operational excellence, ensuring all compliance controls and processes are successfully executed. In addition to working closely with the 3rd party sales reps and managers, the regional field manager will be the primary relationship manager with LCL and SDM stores managers in their region.

What You'll Need:

  • Manage regional KPI’s on compliance, sales, schedule adherence for 3rd party sales agencies
  • Work closely with agency field management to monitor and develop action plans for KPI’s
  • Key contact for store relationships with Manager, Asst Manager & Front-end Manager on program
  • Execute Rep Mystery shopping & tracking
  • Execute in field training of 3rd party agencies
  • Manage agency SOP (standard operating procedures) adherence
  • Regularly meet with store and district manager counterparts at 3rd party sales agencies, Loblaws, Shoppers Drug Mart
  • Foster a positive working relationship between 3rd party agency sales representatives and LCL/SDM store employees
  • Execute marketing promotions with vendors in region

What You'll Do:

  • University Degree/College Diploma in Business or Finance or equivalent experience
  • Strong relationship management skills
  • Results orientation and time management skills
  • Strong creative, problem solving and analytical skills
  • Demonstrated ability to produce desired results by motivating and building an engaged team
  • Extensive travel required throughout the district; valid driver’s license required

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:

1

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.