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Product Manager, Alumni Database At KIPP Foundation

Location: San Francisco, California

Job Description

Position Overview

The KIPP Foundation seeks a user-centered, strategic thinker to lead the future of our Salesforce Alumni Database to enable the scalability of our KIPP Through College and KIPP Alumni Success initiatives. The Alumni Database functionality has transformed significantly over the past several years. Beyond being an integral tool for leaders in our KIPP Through College program, school counselors, and post-secondary advisors as an alumni data tracking and reporting tool, it has become the critical connector between back-end data systems and front-end data collection and reporting. The next horizon is researching, designing, testing, and launching responsive and scalable solutions to connect alumni as part of our alumni success strategy.

The Product Manager, Alumni Database will be responsible for product managing our Salesforce Alumni Database, informed by an equitable design process to:

* Enable direct-from-alumni data capture and transfer, increase efficiency for practitioners, and implement foundation for alumni success scalability efforts

* Develop and codify KIPP Foundation and KIPP regional strategies for engaging with KIPP Alumni for data collection and management

The Product Manager, Alumni Database reports to the Director, Strategic Design & Product Innovation and will collaborate closely with the Manager, Product & Operations. She/he/they will be a member of the KIPP Through College (KTC) team, which focuses on supporting KIPPsters through the college application, financial aid, and enrollment processes; providing families with essential knowledge to prepare KIPPsters to succeed in college and career; and staying in touch with alumni and as they navigate the academic, social, and financial experiences they might encounter while in college or pursuing a career. The National KTC team provides critical training, support, and tools to our regional KTC teams in support of these objectives. This role will also work collaboratively with many other Foundation teams, including Information Technology, Research & Evaluation, Insight & Analytics, and Alumni Success.

Key Responsibilities

Product Management of Salesforce Alumni Database (ADB):

Manage 3rd Party Integrations for Alumni Success Scalability

Manage Roadmap of ADB Maintenance and Adoption:

Streamlining existing alumni data tracking processes:

Qualifications

Strong emphasis will be placed on this individual's demonstrated track record in leading and supporting product development requiring strong process, project, and stakeholder management. Additional emphasis will be placed on the following key competencies:

* Experience with Salesforce (or other CRM platform) product development, with understanding of software development processes, including agile development methodology, developing use cases, and usability testing

Key Competencies:

* Achievement Orientation

* Project Management Skills

* Critical Thinking and Problem Solving

* Impact and Influence

* Relationship Building

Location

The preferred location of this role is our San Francisco office, however exceptional candidates will be considered to work from our Chicago, New York, or Washington, D.C. offices or remotely. This is a full-time, exempt position.

Job Type: Full-time

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