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Key Account Service Representative At Kintetsu World Express (Canada) Inc.

Location: Montréal, Quebec

Job Description

Job Summary

Act as a liaison between sales and operations. Manage the needs/services of special clients and resolve service related problems.
Duties and Responsibilities
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Provide excellence in customer service and a first place of contact for client inquiries, concerns and complaints. Special attention to key assigned/troubled accounts.
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Coordinate special projects as assigned, coordinate and monitor movement of shipments from overseas offices to YYZ and send pre-alert notices to customers for upcoming shipments.
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Ensure business relationships and services levels are maintained (customers and vendors). Respond to overseas enquiries, and trouble shoot.
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Support sales with the sourcing and completion of rates when required. Updating existing customers rates. Creating and updating customers SOP and working with Sales team to on-board new clientele
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Complete accurate monthly reports as requested by management and customers, and support the sales department in negotiating rates and quotes for services
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Ensure accurate filing system(s) are maintained, update/input details of shipments in system and ensure accuracy for billing.
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Participate in various customer service appreciation events (including; meeting, luncheon, etc.) to assist in the retention of current customer base.
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Responsible for the effective maintenance of the companies ISO Policies. Participate in meetings and overall objectives for the terminal.
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Comply with all safety policies, practices and procedures. Report all unsafe activities to Management and/or Human Resources.
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Provide back up support and training within department during busy periods, vacations and unexpected employee absences.
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Lead proactive team efforts to achieve departmental and company goals. Provide leadership to others through example and perform all other job-related duties as required.
Qualifications
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Formal Academic Training in related field of study from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
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Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondences. Ability to effectively present information and respond to questions from groups of managers, clients and customers.
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Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
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Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.

Job Types: Full-time, Permanent

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