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Technical Account Manager At Kinetix Technology Services

Location: San Mateo, California

Job Description

Kinetix is a rapidly-growing MSP providing tech services to startups in the Bay Area, New York, and beyond. We are already an industry leader in the tech startup industry and are quickly becoming an authority in managed cybersecurity services. We are a service-based company, but we pride ourselves on our bold learning environment. We set ambitious learning goals for our employees, pay for classes and exam fees, and reserve time during work hours for learning. On top of all that, you're rewarded for your learning achievements.

Kinetix exists to help our clients and people grow

We're looking for a new team member who can use their technical and customer service skills to dazzle our clients, while also learning and advancing quickly, playing a key role in our company growth. This opening is for a Technical Account Manager at our headquarters in San Mateo. This role is designed to fuel your growth as a tech and catapult you wherever you'd like to move in your career, where you'll work on higher-level issues and projects across all clients.

Want to know what it's actually like to work at Kinetix? Check out our culture here: https://www.kinetix.com/culture

Our Client Success Managers (CSMs) are responsible for ensuring that our clients become and remain raving fans of Kinetix. Each CSM is responsible for a subset of Kinetix clients and is the primary conduit for high-level communications with those clients. Their performance is measured solely by the Net Promoter Scores (NPS) we receive from those clients each quarter. The successful CSM candidate will possess a rare combination of qualities: exceptional organization, excellent customer service and relationship building skills, IT experience/knowledge, and the ability to translate technical concepts into plain language.

Requirements:

In this role, you will be able to:

Key expectations:

To get this role, you should be able to:

Benefits:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Apply Here: www.kinetix.com/careers

Job Type: Full-time

Experience:

Additional Compensation:

Work Location:

Management: