Job Description Vice President of Customer Development Mississauga, Canada
This is an exciting time for our Canadian organization! We are a healthy business, that has made significant organizational and resource investments in order to grow our business and win with the Canadian consumer. One of the cornerstones of these investments is to build our Marketing, Sales, Category and Ecommerce capability through the addition of dedicated local resources, empowered through full P&L ownership and accountability to the Canadian business. This is an ideal opportunity for an individual looking to lead a team of high-performing professionals empowered to own the business.
If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark.
SUMMARY OF POSITION:
The Vice President of Customer Development leads the entire Canada Customer Development team in creating, implementing and monitoring strategic sales initiatives, plans and programs to achieve business objectives through leadership and effective team management. They are accountable for Customer Development team vision, structure, attracting and retaining top talent to lead the organization, including the cross functional teams of Category, Ecommerce, Finance and Retail Operations teams. This role is responsible for implementing Kimberly-Clark brand strategies and tactics across all customers with annual and multi-year business plans, leveraging insight creation, strategy development, and influencing customer strategy and plans that deliver market leading results. The Vice President of Customer Development must manage C-suite level customer relationships, category management, business planning and trade management utilizing cross functional resources. Also, it is expected, as a member of the Canadian Leadership Team that this role contributes to the development and implementation of strategic priorities for the entire Canadian team.
KEY CUSTOMERS AND CUSTOMER EXPECTATIONS:
Key customers for this position are the Sr. VP, and C-suite level positions across Merchandising, Replenishment, Supply Chain, Marketing and eCommerce at the customer, as well as Kimberly-Clark's Marketing and Business Teams, Category Management, Planning, Supply Chain, and Finance. These customers expect clear, succinct, compelling and timely communication that proactively identifies and capitalizes on opportunities to meet share expectations, net sales and profit.
This position reports to Vice President and General Manager of Canada and interacts internally with the Brand Leadership Teams, Customer Team Leaders and other cross-functional team members. This position interacts externally with Customer personnel at the Sr. Vice President and C-suite levels.
The following positions report directly to the Vice President Customer Development (7):
Director Customer Development (3)
Regional Market Managers (3)
Sales Operations Director (1)
The following positions receive work direction and priority leadership from the Vice President Customer Development (4):
Category & Insights Director
Supply Chain Director
Human Resources Manager
PRINCIPLE ACCOUNTABILITIES, INCLUDE BUT NOT LIMITED TO:
Establish the Customer Development team vision, strategic direction, and provide leadership that contributes to Kimberly-Clark's ability to attract, develop and retain the best people and foster an environment which motivates a diverse team to fully use its capabilities to achieving net sales, profit, and market share growth
Leverage Insights to Execution by leading the team through development of customer and category insights, and turning those insights into strategic and tactical plans that deliver category growth and market leading growth for K-C Brands
Provide leadership to Customer Development Directors to enable successful complex negotiations, develop coaching skills, opportunity identification and tracking, problem solving and implementing organization transformation initiatives
Own and develop relationships at the Sr. VP and C-Suite levels across all functions within the customers, and gain commitment from customers on strategic joint business plans to deliver mutually beneficial business results.
Continually monitors and accesses the Canadian marketplace and allocates resources to take advantage of opportunities and maximize results
Establish Net Sales, trade spend, and market share targets annually, and establish programs and tracking to ensure teams maximize trade spending to create efficiencies, and deliver targets.
Strong ability to clearly and precisely communicate orally and in writing to individuals and groups, including Canadian Marketing & Sales Strategy Directors; VP & General Manager Canada, and the Kimberly-Clark North American Leadership team.
Strong ability to quickly comprehend and influence appropriate cross functional departments with issues or problems.
Utilize the Performance Management process and a Culture of Coaching to motivate team members to continually improve performance and leadership skills in the areas of negotiation, story-telling, financial and business acumen to build a pipeline of future leaders.
Contribute to the achievement of business and personal objectives by seeking and responding to performance and development feedback, and by initiating personal development activities to enhance functional effectiveness.
Provide leadership to create an environment where all team members are respected and valued regardless of their individual differences, and are motivated to improve both their individual and team contributions to achieve desired business results and ensure the timely execution and follow-up of related administrative tasks, while ensuring the team is conforming to corporate, financial, sales, and selling expense policies and instructions.
A minimum of a Bachelor's degree.
At least 15 years of relevant and progressive management experience with at least 7 years of Team Leadership and leading leaders, extensive business knowledge, proven superior success in business management required (e.g., Sales Leadership, Sales Strategy, Brand Marketing Management, National Account Management, Finance, Category Development etc.)
Complete knowledge in class of trade serviced by Canadian Customer Development, Kimberly-Clark organizational structure, brands and categories, sales and marketing procedures, human resources and financial policies and procedures. Knowledge of and experience with K-C planning process and ProMAX software is a plus.
Results, strategy and vision oriented, leadership, organization development, financial, budget management, skilled in high level negotiations, ethical judgment and decision making, brand development, change management, team management and business intuition
Building strong relationships, prioritization and time management, resources and team management, cross-cultural, analytic, cognition and social perspectives
Ability to communicate clearly, both verbally and in writing, to individuals and groups. Ability to structure and manage multiple priorities and projects in a timely manner is required.
SCOPE OF POSITION:
Expected to comprehend overall corporate, sales, marketing and general business objectives to ensure volume and contribution objectives are met.
Travel up to 30% of the work time. Travel may also include business travels via aircrafts and motor vehicles to various locations. May include prolong periods of sitting, typing, viewing computer/laptop screens, along with occasional bending, reaching, lifting, carrying, walking, climbing, twisting, stooping and standing.
Kimberly-Clark and its well-known global brands are an indispensable part of life for people in more than 175 countries. Every day, 1.3 billion people - nearly a quarter of the world's population - trust K-C brands and the solutions they provide to enhance their health, hygiene, and well-being. With brands such as Kleenex, Scott, Huggies, Pull-Ups, Kotex, and Depend, Kimberly-Clark holds No.1 or No. 2 share positions in more than 80 countries. With more than 140 years of history of innovation, we believe in recruiting the best people and empowering them do their best work. If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark.
Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
K-C requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, K-C will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.
IND111 Global VISA and Relocation Specifications:
K-C will support in country relocation for the chosen candidate for the role, including assistance to obtain proper work authorization. The benefits provided will be per the terms of K-C's applicable mobility policies. The benefits/policy provided will decided in K-C's sole discretion
Primary Location Canada-Ontario-Mississauga
Worker Type Employee
Worker Sub-Type Regular
Time Type Full time