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EVENTS & MARKETING COMMUNICATIONS COORDINATOR At KIDTROPOLIS

Location: Richmond, British Columbia

Job Description

THE WORLD OF KIDTROPOLIS is an interactive indoor City that provides our guests with an exceptional play experience. THE WORLD OF KIDTROPOLIS provides children, families, school groups, community groups and caregivers a safe, unique and very realistic educational environment which allows kids to do what comes naturally to them: role-playing!

Your role is a multi-faceted position of Event Coordination and Communications. You will utilize your superior customer service skills and training in order to provide an exceptional play experience for all of our guests. You will assist with event coordination with all contractors, stakeholders and guests. You will be instrumental in the maintenance and monitoring of social media accounts. Your position is vital for any guest planning their special event at The World of Kidtropolis.

Job Skills:

  • Excellent interpersonal skills with a focus on providing an exceptional customer experience

  • Ability to manage competing deadlines

  • Ability to learn new systems quickly

  • Excellent command of the English language, verbal and written.

  • Ability to handle challenging situations with tact and diplomacy

  • Ability to multi-task and prioritize

  • Have a keen sense of detail and highly organized

  • Proficiency in Microsoft Office and other software programs

  • Ability to take direction and complete a task when delegated

  • You have a team based approach to getting things done

  • Valid Food Safe Certificate would be an asset

  • Must be available to work shifts (AM, PM, evenings and weekends)

Job Responsibilities:

  • Develop a network of event subcontractors that make planning special events, birthday parties and private parties a simple process

  • Manage all aspects of event planning, including collaboration with subcontractors, venue setup, menu development, party favors, party decorations, and party gift takeaways.

  • Manage event set-up, tear down and follow ups

  • Assist with cost budgeting to avoid cost overruns

  • Track event key performance areas and identify items to work on for future events

  • Assist in the day-to-day operations of Kidtropolis

  • Monitor social media accounts (website, ,FB, Instagram, Twitter, etc)

  • Participate in the regular posting and monitoring of social media

  • Manage guest queries, comments and reviews and respond with grace and diplomacy

  • Maintain the most up-to-date information regarding hours of operation, special hours, performances

  • Post announcements and key information via social media and within Kidtropolis

  • Answer phone queries graciously and professionally to direct guests to the correct information

  • Being a party host/hostess to our planned events such as birthday parties, group bookings, Kids Night Out, and private events

  • Work effectively in all areas such as City, Cafe, Party Host, Guest Services

Please send your resume with cover letter to jobs@kidtropolis.ca.

Only shortlisted candidates will be contacted.
For more information about our centre, please visit us at our Facebook page.