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Business Analyst Mobile Applications At JetBlue Airways Corporation

Location: Long Island City, New York

Job Description

The Business Analyst, Mobile Applications, provides direct support to mobile team initiatives by developing materials to support of the planning, development and delivery of iOS, Android and Web applications. With the guidance of a Project Owner the Business Analyst actively supports all aspects of the product via a continuous improvement model with a particular emphasis on story creation and requirements development across multiple IT business units that are aggregated into customer facing mobile applications. The Business Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support to IT Managers in project discovery activities.

Essential Responsibilities

  • Actively support aportfolio of products through a continuous improvement model in accordance with JetBlue IT policies and processes, produce clear product stories as well as detailed project scoping and UI/UX documentation to be used by development teams to build iOS, Android and web applications

  • Elicit clear user stories using industry best practices, interviews, surveys, site visits, use case scenarios as well as business and UI/UX workflow analysis

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information or abstract up low-level information into actionable stories and distinguish user requests from the underlying true needs

  • Drive and challenge business units on their assumptions of how they will successfully execute their plans

  • Collaborate with the product owner, developers, architects, subject matter experts, and otherteam members to establish the technical vision to support the product goals

  • Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks

  • Ensure that approved requirements or stories are developed withsufficient scope and detail to result in the delivery of a product that meets customer needs as they perceive them

  • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements in order to deliver the following artifacts: User stories, User Functional Requirements; UI/UX Requirements, include architecture, interfaces, security and business continuity

  • Other duties as assigned

Minimum Experience and Qualifications

  • Bachelor’s Degree in related discipline

  • Two (2) year experience supporting digitalproduct development with internal and external business users.

  • Strong working knowledge of Microsoft Office Suite, Jira, Confluence

  • Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)

  • Ability to review, consolidate, communicate and reverse-engineer complex technical and systems documentation and convert them to user stories

  • Working knowledge of risk management and quality assurance standards and methodologies

  • Experience in statistical and other quantitative and qualitative analytical methodologies

  • Must pass a ten (10) year background check and pre-employment drug test

  • Must be legally eligible to work in the country in which the position is located

Preferred Experience and Qualifications

  • One (1) year experience supporting mobile products development on iOS and Android

  • Strong working knowledge of User Testing and Invision platforms

  • Working knowledge of industry standards in project management and development methodologies(PMBOK, MSF, SEI, Agile Methods, RUP, etc.)

  • Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business and customer needs and translate them into application user stories and requirements

  • Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment

  • Strong customer service ethic and an understanding of how IT is ultimately delivers to the Customer

  • High tolerance for working in a dynamic and shifting environment and able to readily embrace and participate in change initiatives

  • Knowledge of technology fundamentals and concepts including Microsoft technologies

  • Ability to work well with others and complete tasks with minimal supervision

  • Effective time management and prioritization skills

  • Certified Business Analyst Professional (CBAP)

Crewmember Expectations:

  • Regular attendance and punctuality

  • Potential need to work flexible hours and be available to respond on short-notice

  • Well-groomed and able to maintain a professional appearance

  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

  • Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Equipment:

  • Computer and other office equipment

Work Environment:

  • Normal office environment

Physical Effort:

  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. may be subject to change as the needs of the organization change.

JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.




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