Job Opening ID:00310965 Customer Experience Representative (Open)
Job Title:Customer Experience Representative
Country:United States of America
Full/Part Time:Full time
Job Description Summary:How about putting your foot into the door of the fastest growing business unit in J.B. Hunt? Integrated Capacity Solutions (ICS), our Third Party Logistics & Brokerage business segment, has grown exponentially since its inception in 2007. From 18 people and $42 million in revenue to over 1000 people and $1 billion in revenue, we're not slowing down!
Responsibilities: Markets, services and promotes JBHT's transportation products and services. Solicit freight from existing customers. Develops qualified leads and solicits freight from new customers. Book loads tendered from customers, trace loads as needed and handle any other related duties. Tracks freight volume by customer. Schedule pick up and delivery appointments. Maintain and build effective relationships with customers. Assists internal customers with problems on loads or customers. Schedule pick up and delivery appointments. Using electronic means, post information on available trucks and capacity for specific regions.
The Customer Experience Representative is responsible for working with the salesperson, customer, and Capacity Procurement Representative to ensure accurate information travels between these individuals. You will coordinate with the customer to collect any information regarding the pickup or delivery of the load and then input that information into our proprietary software. Also, you will be expected to develop relationships with customers to encourage them to leverage J.B. Hunt as their transportation solution as the relationship continues to grow.
Our success comes from strategically placing you in the most suitable role. Whether you have a passion for operations, sales, engineering, or information technology, we can jump start your career!
J.B. Hunt Transport, Inc. is no stranger to the transportation logistics industry. From our humble beginnings in 1961, with only five tractors and seven refrigerated trailers, we have evolved into one of the largest transportation logistics companies in North America. We provide safe and reliable transportation services throughout the United States, Canada and Mexico. Our four business segments (Intermodal, Dedicated Contract Services, Truckload, and Integrated Capacity Solutions) allow us to provide customized freight solutions for customers big and small. It's no wonder we have been named one of America's Most Admired Companies by Fortune Magazine.
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.
“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”