Customer Account Manager – Chicago, IL
Supply Chain: Customer Ops
As a member of Customer Operations, you are part of a fast-paced, critical thinking, and high pressure environment. Our representatives are always on top of their game, constantly providing support to not only our customer base, but all facets of Supply Chain. You will be held accountable for issue resolution via phone and email, order entry, as well as providing status updates from when an order is placed to when it is delivered. We pride ourselves on constantly improving our processes, which means part of your success at James Hardie includes brainstorming and creating new ways to be more efficient. Our Customer Operations team is highly metric based, which means we expect exceptional results every single day, no exceptions.
The Customer Account Manager collaborates with the rest of the Customer Operations department to deliver top-notch service to our key accounts. In addition to daily responsibilities, the Customer Account Manager will also work on projects to identify ways to become more integrated with our key accounts as well as provide better service. The Customer Account Manager is expected to build strong rapport with their accounts to provide a high level of service, and work to strengthen the “superhighway” between James Hardie and our key accounts. Each Customer Account Manager will handle several specific accounts and is expected to manage their own time and prioritize their own workload to best manage these accounts.
James Hardie is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.