Customer Account Representative, Chicago (Loop)
At James Hardie we hire leaders and innovators. James Hardie is a $1.8B WORLD LEADER in fiber-cement building products and technology, and our success and the quality of our products is attributed to the talent of our people.
As a member of Customer Operations, you are part of a fast-paced, critical thinking, and high pressure environment. Our representatives are always on top of their game, constantly providing support to our customer base, Sales team, all facets of Supply Chain and other departments within the organization. You are the face of James Hardie, on the front lines for our customers and the organization, requiring you to apply basic technical knowledge while effectively leveraging available resources and prioritizing issues.
You will be held accountable for issue resolution via phone and email, order entry, as well as providing status updates from when an order is placed to when it is delivered - and always providing service with a smile. We pride ourselves on constantly improving our processes, which means part of your success at James Hardie includes brainstorming and creating new ways to be more efficient and effective. With experience comes new responsibilities, and high performing team members will manage dashboards, reporting, basic analysis and projects. We hold ourselves to a high standard of individual accountability for results and excellent customer service.
Hardest Part of the job?
Our Customer Operations team is highly metric based, which means we expect exceptional results every single day, no exceptions. We expect individuals to flex to varying tasks throughout the day and think on their feet.
Compensation & Benefits:
*Most benefits begin day 1 of your employment with James Hardie*
James Hardie is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability. Equal Employment Opportunity is the law.
Job Type: Full-time
Salary: $18.00 /hour