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Manager - CDN Content & Delivery, Customer Solutions At IHS Markit

Location: Calgary, Alberta

Job Description

General Job Duties

  • Responsible for efficient and effective day-to-day supervision of the team’s processes and operations
  • Responsible for overseeing and directing the work inputs for customer solutions platforms
  • Routinely client facing – this position has high visibility to strategic clients
    • Provide problem/opportunity definition, analysis, root cause determination, solutions design and final validation of results
    • Contribute to both internal IHS Markit and external client’s tactical decisions regarding incorporation, integration, management, issue resolution and interpretation of IHSM Critical Information Content, Service and Applications.
  • Partner with Sales, Product Management, Developers, Database Administrators and Marketing to meet customer needs. This includes pre-sale and post-sale support.
  • Serve as a leader and role model to drive superior customer care to support and enhance the overall customer experience
  • Communicate with various global teams to determine gap analysis and offer solutions where necessary
  • Partner with global customer care teams for full insight into our customers
  • Lead the Customer Success initiative in Canada collaborating with colleagues globally
  • Communicate business decisions effectively and transparently to team
  • Represent customer solutions team in a variety of internal meetings
  • Manage effective performance of all employees through OKR discussions and ensure to meet and exceed customer satisfaction
  • Responsible for compiling ideas or improvements for process optimization and to ensure resolutions of any technical problems or roadblocks
  • Support sales and product management and lead strategic and complex discussions through Teams, phone, WebEx or client-facing presentations in a timely and effective manner
  • Track performance against service levels, quality, customer satisfaction, and cost
  • Develop and demonstrate an understanding of various systems to adequately troubleshoot and resolve personnel and customer challenges
  • Able to integrate software and data to provide complex work solutions
  • Able to create a positive image of IHS Markit through interaction with clients and team members
  • Broad knowledge of internal customer facing processes

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IHS Markit is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by the laws and regulations in any of our locations.

We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.

IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.

For information please click on the following links:

IHS Markit Business Code of Conduct
Right to Work
EEO is the Law
EEO is the Law Supplement
Pay Transparency Statement

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Current Colleagues

If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.