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Customer Support Representative At Hubdoc

Location: Toronto, Ontario

Job Description

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Why do we need you?
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Come help us achieve our mission of delivering amazing customer experiences that customers tell their friends about! Hubdoc is looking for a Customer Support Representative that will help us connect with and serve our amazing customers by email and phone. Reporting into the Customer Support Team Lead, you will identify bugs, triage product requests, and flag deficiencies for development. You will also ensure that each interaction leaves customers comfortable with the product and able to use Hubdoc to the best of their ability.

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What team will you be joining?
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You will be joining a Customer Support team who is the heart of Hubdoc, and essential in our overall success. The Support team is passionate about delivering amazing human experiences to our customers, and providing a support experience that is second to none. The team also aims to represent the customer's voice internally by sharing customer sentiment and feedback with our Product and Development teams.

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What essential skills will you need for the role?
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What desirable skills would we love to see for this role?
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How you will contribute to the Customer Support team?
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What will Hubdoc offer you?
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At Hubdoc, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process.