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Group Benefits Account Manager At HUB International

Location: Toronto, Ontario

Job Description

Position Summary

HUB International is growing and we are looking for an experienced Employee Benefits Account Manager to join our dynamic Wealth Management Employee Benefits (WMEB) Practice in our downtown Toronto location. Our team of Toronto insurance brokers pride ourselves on providing our clients with superior service and essential advice. Our commitment to our clients is to create affordable, competitive, and sustainable plans that allow them in turn to enhance employee recruitment and retention. This role is ideal for someone who is a strong subject matter expert in the Group Benefits industry and has a proven track record of delivering the right solutions for your clients. This role reports to the Senior Employee Benefits Consultant, WMEB and involves extensive client travel within Ontario.

The Group Benefits Account Manager is responsible for managing the relationship between HUB International and our clients and acts as the main point of contact. This position requires detailed knowledge of the employee benefits program for each assigned client. This role involves collaboration with the Benefits Analyst, Account Associates and Producers or their equivalent for each of the accounts. The Account Manager role delivers value through a great client experience and at a minimum, meets with clients semi-annually or where required to provide updates and make recommendations in reference to current claims experience or ongoing changes within the Employee Benefits industry.

Job Responsibilities:

  • Ensures timely and accurate renewal of annual group insurance renewals and manages the renewal process;
  • Initiates renewal meetings and presentation of marketing materials
  • Negotiates renewals to ensure they meet client needs and expectations,
  • Completes and submits applications for new policies
  • Manages the client transition process both for new clients and for current clients changing insurers.
  • Responds to general client inquiries within established service level agreements
  • Collaboration with the Benefit Analyst and Account Associate or their equivalent for each client
  • Reviews, edits, approves and presents reports for each client in accordance with the applicable reporting schedule
  • Knowledge of emerging trends in the benefits industry and sharing it with clients
  • The account manager is responsible for the renewal revenue attached to each assigned account.

Qualifications and Required Experience:

  • Post-Secondary Degree or College Diploma or equivalent experience
  • Active Life License
  • Minimum 5 years’ experience as an Account Manager or Administrator
  • Advanced knowledge of terminology and resources specific to the group benefits industry.
  • Strong communications skills: verbal, written and presentation skills of diverse groups and size
  • Experience working with C-Level Executives and strong customer service focus with the ability to deliver positive customer experiences.
  • Demonstrated ability to prioritize tasks and independently manage multiple competing priorities.
  • Strong problem solving skills and demonstrated ability to work under pressure to meet strict deadlines.
  • Proficient in Microsoft Office: Word, Excel, Outlook, Power Point

Core Values:

Entrepreneurship - encouraging innovation and educate risk taking

Integrity – doing things right every time

Teamwork – working together to maximize results

Accountability – measure and take responsibility for outcomes

Service - serving customers, communities, and colleagues

HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

  • LI-JL

Location: Canada, Ontario, Toronto
Required Education: College diploma (3-year degree)
Required Experience: 5-7 years
Required Travel: Up to 25%
Date published: 15-Jan-2019
Department: Account Management & Service
Ref#: ACQ1719_20190119