Imagine New Horizons…
As a Customer Support Help Desk Intern, you will be responsible for sorting analyzing and solving various problems encountered by our clients in the aerospace industry. We are looking for a rigorous and customer oriented student in Mechanical Engineering who is well versed in Dassault Systèmes products like CATIA, ENOVIA & DELMIA, so you may offer technical support to our clients.
You will start your Internship with training sessions. Once finished, you will have the opportunity to work with a team of hard-working and experienced engineers who will share their hands-on knowledge of Dassault Systèmes solutions with you.
This is an 8-month internship spanning from January to September 2020 based in the Dassault Systemes Montreal office located at 393 St-Jacques Street West, Montrel QC H2Y 1N9.
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What will your role be?
- Sort out, analyze and solve technical problems encountered by the clients
- Bring support on Dassault Systèmes products used in a defined process or context and maintain the satisfaction of the customer by following the problem solving procedure
- Determine different solutions for technical problems
- Provide guidance on the usage of our products such as CATIA & ENOVIA
- Establish and maintain close communications with our clients and the members of our Customer Support team
- Analyze the working methodologies put in place by the Customer Support team and propose various ways to improve and\or develop new reference tools
Your key success factors
- Actively enrolled in an academic program Mechanical Engineering or in Automated Production for the duration of the internship
- Currently enrolled in a University in Quebec
- Minimum cumulative GPA 3.0
- Work onsite at the Dassault Systèmes Montreal office located in Montreal, QC
- Experience in customer service is an asset
- Knowledge of Dassault Systèmes products (CATIA V5, ENOVIA) is an asset
- Availability to work on a rotating schedule (day, evening, night, week and/or week-end)
- Ability to learn quickly and to adapt to different work environments
- Ability to understand design processes in the aerospace industry is an asset
- Canadian/American Citizenship or Permanent Residence/Green Card Holder required