Job ID: 5284
Job Category: Operations & Maintenance
Division & Section: Solid Waste Management Services, SWM Business Services
Work Location: City Hall, 100 Queen St. W.
Job Type & Duration: Permanent Vacancy, Full-Time
Salary: $110,965.40-$130,366.60, Please note: The salary reflects 2019 rates
Shift Information: Monday - Friday (35 Hours per Week)
Number of Positions Open: 1
Posting Period: 14-Feb-2020 to 02-Mar-2020
- Develops and implements detailed plans and recommends policies regarding program specific requirements.
- Manages, motivates and trains the unit's staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and controls vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments and recommends disciplinary action when necessary.
- Develops, recommends and administers the annual budget for the unit, and ensures that the unit's expenditures are controlled and maintained within approved budget limitations.
- Provides professional support to Managers and participates with the other divisional senior management teams in budget/finance related initiatives and reporting.
- Coordinates, recommends and administers the annual Operating and Capital budget, including setting user fee and rate increases for the Solid Waste Management Services (SWM) Division.
- Manages, monitors, and ensures control and compliance of all financial activities of the division including the Operating and Capital budget preparation and analysis, variance reporting, account monitoring and reconciliation, accounts payable and receivable, petty cash, and approves all divisional purchasing transactions, etc.
- Develops and implements effective and innovative SWM utility billing procedures, making recommendations to improve existing measures regarding same. Develops and implements effective control mechanisms for the utility billing program that protect the City from potential liability and ensure compliance by all City staff.
- Responds strategically to emerging business specific legislative, regulatory and policy changes and assesses the impacts on SWM processes/practices. Develops, recommends and implements meaningful and appropriate solutions.
- Identifies significant program variances and recommends key strategy initiatives and corrective actions to senior management.
- Works with the FPARS Team to ensure the Divisional Program Map reflects public facing service areas and ensures all costs and tracked correctly to demonstrate value for money.
- Ensures proper internal controls, quality assurance system standards and policies are maintained and audit requirements are met.
- Manages the analysis of statistical, economic, operational and analytical activities to provide guidance to the Division to support sound utility program decisions and practices required to support sound strategic planning and forecasting of future trends.
- Prepares reports for Committee and Council approval, as required. Represents the Division at Committee meetings and working groups.
- Provides high quality internal customer service by working closely with other City Divisions in particular PPF&A, FPD, and others in the annual budget process, as well as other projects with financial and business outcomes.
- Utilizes various data information systems to monitor service standards, performance measures and fiscal accountability.
- Initiates, analyzes and utilizes service status data to provide strategic advice to the divisional senior management team on quality assurance issues and strategies for improving the quality of a broad range of programs and services for the SWM utility billing program.
- Manages data and billing accuracy and develops revenue plans, including new opportunities for sustainable revenues, opportunities for sponsorships and partnerships and coordinating strategic revenue planning for the Division.
- Ensures the development and implementation of service standards, policies and procedures for the SWM utility billing program and services that protect the City from potential liability.
- Utilizes research on best practices and service status data and writes and presents reports including recommendations for innovations in service delivery through the directors to the divisional senior management team.
- Manages projects using project management techniques.
- Assumes responsibility for the independent practice of professionals, specialists and clerical staff in multiple off-site settings within a matrix management structure, complex communication channels and decision-making procedures.
- Responds to inquiries from City Council, Works Committees, media and the public and makes recommendations to resolve rate related issues and/or the dissemination of information.
- Provides analysis on escalated billing enquiries and participates in legal challenges related to the Solid Waste Rate structure.
- Develops SWM rate programs such as Multi-residential, Charities, Institutions and Religious Organizations (CIROs), City Agencies, Boards, Commissions, Divisions (ABCD) and other customer bases.
- Undertakes review of Canadian Federal and Provincial legislation in connection with laws, regulations and notification protocols with budget and financial impacts that may lead to overall service delivery challenges.
- Works collaboratively and in conjunction with the Corporate Employee and Labour Relations team when providing advice on collective agreements and in administering Collective Agreement matters. Provides guidance and advice regarding Corporate and Divisional policies and procedures and legislative regulations to all levels of staff and ensures consistent and timely implementation and adherence throughout the division.
- Post-secondary education in a discipline pertinent to the job function, combined with management experience in a budget, finance, accounting and administration capacity or the equivalent combination of education and experience.
- Chartered Professional Accountant (CPA) designation required.
- Extensive financial planning, financial reporting, accounting and administration in the public or private sector with a multi-million dollar expenditure budget and multiple services.
- Considerable experience in managing unionized and management staff (i.e. performance, training, coaching, mentoring), and labour relations matters.
- Experience in expenditure analysis, forecasting and the preparation of financial statements including corporate budget submissions and report writing, such as Committee, Divisional and Council reports
- Ability to effectively deal with matters related to labour relations, administration, complement management, project management, financial management, facilities management and inventory management.
- Highly developed interpersonal and/or public relations skills including the ability to forge partnerships, liaise, negotiate, consult, problem solve and resolve conflicts with all organizational levels within the City, other levels of government, and private sector partners.
- An ability to manage an operating and capital budget, in addition to meeting the financial needs of the unit (e.g. ensuring fiscal accountability. contract development, compliance and managing performance, stakeholders), , and the effective use of resources to meet established targets.
- Effective decision making and leadership skills, including innovation, results orientation, fiscal accountability, and the ability to promote and foster teamwork and excellence.
- Ability to establish effective working relationships and to work collaboratively in resolving problems and issues with employees, unions, senior management staff, client divisions, politicians, outside agencies, other levels of government and external parties.
- Astute critical thinking, political acumen, and judgement as well as advanced skills and judgement in public relations, including the ability to resolve conflict, negotiate and liaise in a professional manner with staff, stakeholders, clients, the public and others.
- Excellent oral and written communication skills at a senior management level including the ability to write concise reports and executive summaries.
- Knowledge of the Collective Agreements, Employment Standards Act, Human Rights Code, and Occupational Health and Safety Act to ensure all applicable employment standards are uniformly and consistently applied.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.