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ByLaw Dispatch Officer At City of Ottawa

Location: Ottawa, Ontario

Job Description

Position: By-Law Dispatch Officer

Competition Number: 2019-EX-EN-52361332-01

Competition posting date: 2019.01.14

Competition closing date: 2019.01.28

Emergency & Protective Services Department, By-law & Regulatory Services, Operational Support &
Regulatory Services Branch
1 or more Part-time Temporary Positions (up to 6 months) - 21.70 hours/week
Affiliation: CUPE 503 Inside/Outside
Salary: $31.036 to $36.317 per hour (2019 rates of pay)
  • You will initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.

Location: 735 Industrial Road

Category: Current Opportunities
Employment Group: Emergency Services

Job Summary

Under the general supervision of the Coordinator, By-Law Services, the By-law Dispatch Officer works with
By-law Officers, Property Standards and Zoning Officers, Special Events staff, Coordinators, Parking Control
Officers, Supervisors, and the Alternate Response Officer to support enforcement and licensing services in
the branch. The By-Law Dispatch Officer is responsible for providing communication centre services by
receiving, taking and prioritizing calls; maintaining radio dispatch with branch staff and liaising with external
agencies (Police, NCC, MNR, Ottawa Humane Society); flagging and logging officer safety concerns when
dispatching calls; assigning vehicles and equipment; processing complaints/Requests for Services (RFS);
tracking location of enforcement officers; creating and updating RFS documentation/files; and testing and
maintaining communication systems to support and enhance By-law Services commitment to high quality
customer service, alternative response model, and balanced approach to enforcement.

Education & Experience

Completion of two (2) year Community College diploma

Two (2) years of customer service and/or administrative experience, including at least one (1) year of directly
related experience in handling complaints from the public.

  • Experience and formal training combined with demonstrated performance and ability may substitute for
stipulated academic requirements.

Language, Certificates & Licenses

The successful candidate will be required to complete a Criminal Record Check to the City of Ottawa’s
satisfaction.

Various language requirements, English, French or Bilingual competencies.

French oral, reading, writing required

English oral, reading, writing required

Knowledge

  • Dispatch/Communication Centre Techniques and services
- City services, departments and key contacts
- Corporate and branch software applications, including Microsoft Office Suite, VTAX, TIMS, Business

Licensing System, MAP, AutoProcess, MTO software, general By-law e-mail account
- Working knowledge of branch service delivery model and operational policies and procedures
- MFIPPA policy and procedures
- Alternative dispute resolution techniques
- Working knowledge of applicable occupational health and safety legislation
- General knowledge of corporate / departmental policies and procedures related to health and safety

Competencies & Skills

  • Demonstrated strong interpersonal, communications and customer service skills with internal and
external client/contacts
  • Read, understand, interpret and explain by-laws and regulations to the general public
- Communicate effectively and tactfully with difficult people and stressful situations, problem solve and

remain calm
- Receive and dispatch complaints and inquiry calls in a clear concise manner and make sound

decisions
- Ability to determine communication priorities and multi-task
- Ability to write clear and concise information, and type accurately 40 wpm and maintain electronic

documents on all complaints/Requests for Service (RFS) Calls

If this opportunity matches your interest and profile please apply online by using the "Apply"
button. If this is your first online application please refer to our resources on how to apply for jobs online.

We thank all candidates for their interest, however, only those selected to continue in the selection process
will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that
reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Accessible formats and communication supports are available upon request. Please contact the
HR Service Centre at 613-580-2424, extension 47411.