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Business Anayst, IT At City of Mississauga

Location: Mississauga, Ontario

Job Description

Job Summary




Duties and Responsibilities



Reporting to the Manager, Library Innovation & Technology, the successful candidate will:

  • Diagnose, troubleshoot, track and resolve problems relating to the SirsiDynix Symphony Integrated Library System in collaboration with Community Services IT and vendor technical support staff;
  • Design, evaluate and communicate reports on the metrics/statistics of library services to internal and external customers;
  • Lead and assist the library business sections in the development of long-term strategy, including developing business cases, RFP's, project charters, project plans and other related documents;
  • Develop and present business cases, feasibility studies, concept papers, and position papers relating to key library business section initiatives;
  • Analyze and communicate the value proposition (financial and resource implications) of a particular project or program e.g. business benefits (by outcome), quantified benefits value, costs/ROI, resource implications, risks/costs of not proceeding, etc.;
  • Initiate and execute projects utilizing sound project management principles, practices, and theories;
  • Assist and provide guidance to the library business sections in the preparation of annual budget and the business planning process;
  • Participate in integrated process re-design and system implementation to support changed processes;
  • Gather requirements and issues through research with business, vendor and libraries and library organization leads;
  • Develop innovative proposals for continuous improvement initiatives or new business ideas;
  • Conduct market research, and develop benchmarks and performance measures;
  • Lead and manage special projects, committees, and teams to identify opportunities, solutions and action plans;
  • Perform other duties as assigned or required.





Skills and Qualifications


  • Masters of Library/Information Science Degree from an ALA accredited institution with 3-5 years related experience or a post-secondary degree in Business Administration, IT, Commerce or related degree with 3-5 years library experience or an equivalent combination of education and experience.
  • Excellent computer skills with experience with Integrated Library Systems, Discovery layer tools, library applications, SEO, UX design, HTML, SAP, and MS Office (Word, Excel, PowerPoint, Visio) is required;
  • CBAP, CAPM, CCBA, PMP or other business analysis/project management designation is an asset;
  • Understanding of financial analytical tools, modeling abilities, budgeting and business planning processes is required;
  • Experience in facilitation and documentation of technical and end-user requirements, business process specification development, report development, and development and execution of quality assurance plans, in accordance with recognized best practices.
  • Previous experience on business process improvement projects, documented and analyzed business processes, calculated benefits for proposed changes, presented solutions, and developed final deliverables;
  • Demonstrated ability to evaluate, recommend and/or standardize processes related to data collection, analysis, measurement, requirements gathering and IT reporting;
  • Demonstrated competency with re-engineering of business processes, benchmarking, and performance metrics is an asset;
  • Practical awareness of emerging technologies and applications e.g. Microsoft .NET and Visual Studio .NET) is an asset;
  • Ability to translate client requirements into system tools and modify work practices and models to blend system requirements with operational and management data needs, to ensure best match of system capabilities with business requirements;
  • Strong research, analytical and problem solving ability supported by project management experience, team leadership and facilitation capabilities;
  • Strong communication skills in order to understand and interpret the meaning, purpose and importance of verbal and non-verbal messages;
  • Ability to interact with a diverse group of executives, managers and external business partners.

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Hourly Rate/Salary: $ 77,888.00 - $ 103,852.00
Grade: F
Hours of Work: 35
Work Location: Mississauga Central Library
Organization Unit: CMS/Library Innovation & Technology
Department/Division/Section: CMS/Community Services Dept , CMS/Library Administration , Digital Library Services & Collect
Non-Union/Union: Non Union

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting, unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview and your proposed transfer or promotion results in a real or perceived conflict of interest in relation to the Employment of Relatives Corporate Policy and Procedure, you must notify the Human Resources Representative as soon as possible.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.