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Watch Clerk/RMS Clerk - Training Opportunity At City of Kamloops

Location: Kamloops, British Columbia

Job Description

Position: Watch Clerk/RMS Clerk – Training Opportunity (Permanent)

Closing Date: February 22, 2019

About Us
At the City of Kamloops, we are focused on creating the highest levels of service excellence, based on an organization-wide community culture that celebrates the employees who make it all happen. We offer many advantages including ongoing training and professional development opportunities, coupled with exceptional benefits, all in the beautiful natural setting of the BC Interior.

Kamloops is Canada’s Tournament Capital, a family and business-friendly community committed to providing great customer service, enhancing community partnerships, and supporting economic growth. Our 700 employees provide customer services and programs to a local and regional population of 125,000 people. Kamloops provides abundant recreational possibilities for residents and visitors alike, as well as education and culture opportunities and activities.

Title
Watch Clerk/RMS Clerk - Training Opportunity (Permanent, Full-Time)

Job ID
1459 (External)

Pay Class
Salary

Days of Work
Various

Hours of Work
Watch Clerk:
Two Day Shifts: 6:00 a.m. - 6:00 p.m.
Two Night Shifts: 6:00 p.m. - 6:00 a.m.
Four days on, four days off

RMS Clerk:
Rotational shifts may include the following:
Monday - Friday 8:00 a.m. - 4:00 p.m.
10:00 a.m. - 6:00 p.m.
11:00 a.m. - 7:00 p.m.
2:30 p.m. - 10:30 p.m.

Position Overview
Watch Clerk/RMS Clerk - TRAINING OPPORTUNITY

Applicants must have the following prerequisites:
  • Completion of senior secondary school or its equivalent.
  • Completion of post-secondary computer courses or experience in intermediate word processing and intermediate spreadsheet software in a Windows environment, as demonstrated through testing. 60% pass rate required.
  • Completion of a two year Diploma in Criminology, Administration, or Business.
  • Demonstrated typing speed of 45 net words per minute.
  • Ability to successfully complete and pass all required courses offered on the job (such as PRIME, CPIC, firearms safety or its equivalent, etc.)
  • Ability to obtain and maintain RCMP Reliability Security Clearance.

Awarding of Training Opportunity:
To be successful for this training opportunity, senior applicants must meet the above requirements. Applicants are able to participate in a maximum of three training opportunities within the Department.

On-the-Job Experience and Training:
The most senior qualified candidate for this opportunity will be gaining experience towards becoming a fully qualified Watch Clerk or RMS Clerk. The exact length of the training opportunity may vary based on the previous experience of the successful candidate and the length of the position, but will be a maximum of two years.

Pay Rate:
The successful applicant for this training opportunity will receive the pay rate of Pay Grade 7 (inside), $29.43 per hour until the full qualifications have been reached. After successful completion of the Training Opportunity, the incumbent will move to a Pay Grade 8 (inside).

TRAINING OPPORTUNITY TERMS & CONDITIONS
The City of Kamloops encourages career development and professional growth for its employees. Training postings (including training opportunities and "in-training" postings) allow staff the prospect of moving into an area of the City operations that they may not otherwise have the experience or qualifications to bid into.

To support this, the parties have adopted the following terms and conditions for training postings.

1. MANAGEMENT/EMPLOYEE RESPONSIBILITIES
The City recognizes that there is a joint responsibility for the development and success of the trainee. It is management’s obligation to regularly monitor and assess the trainee’s work to ensure that he/she is completing the requirements of the training. It is the employee’s obligation to meet the commitments of the training posting, attend any training or educational sessions required and to participate in applicable duties at the workplace.

2. TRAINING TERMS
Training terms may vary in length, based on the amount of experience that the successful qualified applicant brings to the position.

3. ACCESS TO TRAINING
Employees will be allowed to access a maximum of two of the training types (training opportunity and/or in-training) during their employment with the City. The third training type, apprenticeship, will have a maximum of one opportunity.

Where the situation exists for an employee to pursue multiple opportunities related to a particular career path within a Division, consideration will be given on a case by case by the Employer to waive the access restrictions.

4. EMPLOYEE COMMITMENTS
  • Employees must commit to the training term stated on the posting (two years).
  • After completion of the training term, employees must remain in the position for the commitment term stated on the posting (two years).
  • For a period of two years after completing the training term, employees (unless they are otherwise employed full time outside of the classification), must accept any vacant shifts that should arise in the classification they have been trained in if that shift remains vacant after a posting or bid meeting process.

Any employee who does not fulfill the commitments of a training posting through his/her own actions will not be allowed access to any other training types in the future.

5. SENIORITY FOR TRAINEES
New employees hired for a training position will not obtain seniority during the training term. If confirmed in the position, seniority will be calculated as per the Collective Agreement and given to the employee at that time.

6. LAYOFF AND RECALL FOR TRAINEES
The trainee will be laid off before junior, fully qualified incumbents in the classification. The trainee will be recalled last after junior, fully qualified incumbents in the classification.

7. TRAINEE PROBATIONARY PERIODS
The probationary period for externally hired employees will be equivalent to the training term. As per Article 10(d), the employment of these employees may be terminated at any time during the probation period at the absolute discretion of the employer, provided however, that such discretion is not used in an arbitrary, perverse, or capricious manner.

Employees with seniority who do not fulfill the commitments of a training posting or who are deemed unsuccessful after passing probation will forfeit the right to return to his/her former position but will be allowed to use his/her seniority for one year to bid on another position.

The Union has agreed to consider requests for longer probationary periods based on the length of the training term and/or a trainee's progress.

8. OVERTIME CALL OUT
In the event of an overtime call out, fully qualified staff will be called first. Trainees may be considered at management’s discretion.

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FULLY QUALIFIED WATCH CLERK JOB DESCRIPTION

Performs skilled administrative support work of a relatively complex nature under the general supervision of the Records Management Systems Supervisor. Work involves performing a wide variety of administrative duties to assist the RCMP Detachment teams and the Watch Commander, including operating non-emergency RCMP Detachment switchboard and radio telephone equipment. The incumbent is required to compose and handle a variety of documents, detachment files, and related office material. The work also involves data entry on PRIME, JUSTIN, File Tracker, and CPIC computer operating systems. The incumbent performs a review of general duty operational files to assist the RCMP Watch Commander to ensure PRIME policy is adhered to. The job involves inside work and very good working conditions although the incumbent may be exposed to extremely graphic and disturbing information and visual materials. The position may include frequent pressures of volumes of work and deadlines as a recognized part of the job. The incumbent is responsible for the prompt and accurate attention to detail to ensure continuing service. The incumbent is responsible for the protection of confidential departmental information. Internal and external contacts are sensitive and require courtesy, tact, diplomacy, and some persuasion, elaborating on complex policies or processes, regulations, and procedures.

FULLY QUALIFIED RMS CLERK JOB DESCRIPTION

Performs semi-skilled administrative support work of a relatively complex nature under the general supervision of the Records Management Systems Supervisor. Work involves performing a wide variety of administrative duties to assist the Court Liaison Officers, Records Reviewers, Disclosure Clerk, and Records Management Systems Supervisor. The work involves familiarity with operating systems such as File Tracker, PIRS, JUSTIN, CPIC, and PRIME. The job involves inside work, very good working conditions with occasional pressures of volumes of work, and deadlines as a recognized part of the job. Through the course of his/her duties, the incumbent will be exposed to extremely graphic and disturbing information. The incumbent is responsible for the protection of confidential departmental information. The incumbent is responsible for the accuracy of the work and attention to detail. Work is not reviewed daily; however, work is reviewed periodically by a supervisor and by internal auditors to ensure conformance with established policies and procedures. Internal and external relationships with other employees require courtesy and some tact, as well as persuasion, in providing explanations of complex methods and procedures. The job involves occasional lifting and moving of awkward files and a high degree of visual attention and mental concentration to ensure accurate input of information into the computer system. There is a very slight possibility of injury or harm to others.

Responsibilities
FULLY QUALIFIED WATCH CLERK RESPONSIBILITIES
  • Operates current RCMP computerized information systems (CPIC, CABS, etc.) to input, edit, retrieve, print, and perform maintenance on files to ensure validity and completeness; makes corrections and brings to the attention of the Watch Commander.
  • Enters and confirms all CPIC records, including property and people's records and arrest warrants when requested by an investigator or Watch Commander.
  • Performs basic file review of operational files to ensure appropriate information is captured and included on file as per PRIME policy.
  • Assists in the preparation of the documentation required for obtaining search warrants and for custody information and other court related documents.
  • Assists the Watch Commander in reviewing various operational and audit files to identify items requiring the attention and follow-up of the Watch Commander; assigns or reassigns files to RCMP members for necessary action and tracks for follow-up, as directed.
  • Screens or monitors various calls and complaints that are referred to the Watch Commander through telecoms, switchboard, RCMP Clerks, or the public; may provide backup relief for switchboard RCMP Clerks if required or urgent in nature.
  • Retrieves and issues faxes if urgent in nature; issues fan-outs or emails of media documents prepared by the team leaders.
  • Enters regular member leave and work schedule information into JUSTIN and performs query and browse to obtain court information.
  • Assists the Watch Commander with the preparation and maintenance of daily shift schedules for RCMP members and overtime callouts of RCMP members and resources; assists the Watch Commander with the preparation of the daily Crime Bulletin used for Watch briefings.
  • Performs checks to locate property owners for found property, if deemed priority by the Watch Commander.
  • Assists the Watch Commander in locating and tracking of next of kin family members.
  • Maintains access and sign in/out of RCMP equipment for every member from the General Duty equipment storage (for example, guns, radios, tasers, etc.).
  • Downloads and burns photos and audio files for member cases.
  • Schedules municipal employee shifts after regular working hours when any employee calls in an absence and contacts the supervisor for overtime approval if necessary.
  • May be required to create and maintain operational files.
  • Performs related duties as required.

FULLY QUALIFIED RMS CLERK RESPONSIBILITIES
  • Coordinates and administers the day-to-day operation of the Central File Registry in the RCMP Records Room, which includes mailroom duties.
  • Assists with verifying, sorting, and filing fingerprints.
  • Assists with the workflow and administration of various forms, such as Violent Crime Linkage Analysis System and Form 5.2, and ensures proper follow-up to ensure forms are complete.
  • Assists in locating and tracking individuals through various means to provide information to the Exhibit Custodian.
  • Assists with CPIC maintenance and checks for accuracy and completeness of CPIC files.
  • Assists the Disclosure Clerk with quality assurance within the detachment to ensure that proper procedures and policies are followed in all matters relating to the disclosure of police information to a variety of outside agencies.
  • Assists the PRIME Coordinator with maintaining PRIME.
  • Performs the duties of an RCMP Clerk as needed.
  • Performs related duties as required.

Requirements
FULLY QUALIFIED WATCH CLERK REQUIREMENTS

REQUIRED SKILLS, ABILITIES, AND KNOWLEDGE
  • Thorough knowledge of filing and records systems.
  • Thorough knowledge of the RCMP and departmental regulations and procedures in addition to RCMP terminology.
  • Thorough knowledge of all RCMP data and operating systems, including JUSTIN, CPIC, File Tracker, and PRIME.
  • Considerable knowledge of the operation of standard office equipment and competent in operating computers and word processing packages.
  • Ability to make numerous, repetitive data entries with a high degree of accuracy and speed.
  • Ability to communicate effectively, orally and in writing, including a good knowledge of business English, spelling, punctuation, and composition.
  • Ability to exercise courtesy, tact, persuasion, and a high level of customer service when supplying information, in person and by telephone.
  • Ability to multi-task, work under pressure, and exercise independent judgment in determining work priorities.
  • Ability to handle exposure to extremely graphic and disturbing information and visual materials.

PREFERRED TRAINING, EXPERIENCE, MEMBERSHIPS, ETC.
  • Completion of post secondary office procedures or business courses.

REQUIRED EXPERIENCE, LICENCES, CERTIFICATES, ETC.
  • Completion of senior secondary school or its equivalent.
  • Completion of post-secondary computer courses in word processing and spreadsheet software in a Windows environment.
  • Minimum of two years' previous experience within the last five years in a law enforcement environment.
  • Demonstrated typing speed of 30 words per minute.
  • Ability to successfully complete and pass all required courses offered on the job (such as PRIME, CPIC, firearms safety or its equivalent, etc.).
  • Ability to obtain and maintain RCMP Reliability Security Clearance.

FULLY QUALIFIED RMS CLERK REQUIREMENTS

REQUIRED SKILLS, ABILITIES, AND KNOWLEDGE
  • Considerable knowledge of filing and records systems.
  • Considerable knowledge of all RCMP data and operating systems such as PIRS, CPIC, File Tracker, JUSTIN, and PRIME.
  • Considerable knowledge of the RCMP and departmental regulations and procedures in addition to RCMP terminology.
  • Considerable knowledge of the operation of standard office equipment, and competent in operating computers and word processing packages.
  • Ability to perform considerable detailed checking, retention, and referencing to ensure accuracy and protection to the police service.
  • Ability to communicate effectively, orally and in writing, and establish and maintain effective working relationships with internal contacts.
  • Ability to multi-task, work under pressure, and exercise independent judgment in determining work priorities.
  • Ability to handle exposure to confidential and sensitive information and visual materials.
  • Ability to withstand lifting and shelving of heavy or awkward files.

PREFERRED TRAINING, EXPERIENCE, MEMBERSHIPS, ETC.
  • Considerable knowledge of statutory regulations, federal acts, and the Criminal Code as it relates to the release of information.
  • Minimum of one year’s experience within the last two years working in the Police Records Information Management Environment (PRIME).

REQUIRED LICENCES, CERTIFICATES, ETC.
  • Completion of senior secondary school or its equivalent.
  • Post-secondary computer courses or experience in intermediate word processing and intermediate spreadsheet applications.
  • Minimum of two years’ previous experience within the last five years working in a law enforcement environment.
  • Minimum typing speed of 50 words per minute.
  • Ability to successfully complete and pass all required courses offered on the job (e.g. PRIME, CPIC, etc.).
  • Ability to be designated a Special Constable status under the British Columbia Police Act.
  • Ability to obtain and maintain RCMP Reliability Security Clearance.

For new hires, and for those working in designated positions of trust, including those working directly with vulnerable persons, no formal offer of employment will be made until an applicant completes and passes a criminal record check.

Department
Community and Protective Services

Position Type
Permanent full-time

Reports To
Records Management Systems Supervisor

City
Kamloops

Province
British Columbia [BC]

Country
Canada [CA]

Position
CUPE Salary

Hourly Wage
$29.43

Compensation & Benefits Overview
Comprehensive benefits package available.

Please note that persons with disabilities who require accommodation with the application process may contact the Human Resources Department for assistance at (250) 828-3439.

To apply for this position, please visit our website at https://www.kamloops.ca/city-hall/career opportunities.