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Project Manager, Service Coordination At City of Hamilton

Location: Hamilton, Ontario

Job Description

About the City of Hamilton
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us #BeTheReason the entire country is talking about Hamilton, and achieve our vision of being the best place to raise a child and age successfully.


JOB ID #: 15903

Project Manager, Service Coordination
Public Works
Hamilton Water
330 Wentworth St. N



HOURS Of WORK: 35.00 per week

SALARY/HOUR: $43.107 - $47.897 per hour
  • Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Temporary Full-time for up to 18 months.

Job Description ID #: A9166


Reporting to the Superintendent of Service Coordination, manages specific corporate, departmental and sectional projects and investigations, seeking new methods, systems or techniques to support continuous improvement in the delivery of services to the City and to the public.

Accountable for ensuring that project management is delivered through the effective and efficient use of financial and staff resources. Uses a "best practices" approach in delivering quality services in a timely and cost effective manner. Acts on and instils a customer service focus in project management and continuous Improvement activities.

Responsible for managing projects in a variety of staff resource configurations ranging from individual work to leadership of cross-departmental work teams, exercising leadership, guidance, technical competence, innovative problem-solving and the achievement of results in all such settings.

Possesses a high level of personal integrity and is an excellent communicator.


You will assume responsibility for project management services for specific project or investigative assignments to meet the changing needs of the residents and businesses of the City of Hamilton. This will include identifying and participating in continuous improvement opportunities.

The Project Manager is accountable for ensuring that assigned project management, research and/or analysis is delivered with due consideration to the management of risk, in accordance with City and Provincial guidelines and in the most effective and efficient manner.


Manage specific corporate, departmental divisional and sectional projects, investigations and continous improvement activities such as:

  • Developing programs, and tools to help improve service delivery and or increase efficiency
  • Performing statistical analysis related to meter maintenance, repair and replacement
  • Identifying problem areas
  • Performing research, preparing reports and presentations
  • Leading project solution and implementation teams

Ensure timely, cost effective results in compliance with corporate and legislative requirements.

Is results oriented and persistent in ensuring objectives are accomplished.

Manage the administrative components of assigned projects including monitoring and control of budget expenditures, project documentation and record keeping.

Promote teamwork and integration between internal and external parties participating in cross-functional and cross-program initiatives.

Consult or undertake liaison with Municipal, Provincial, and Federal government agencies as well as with other public and private sector groups relevant to assigned projects and investigations.

Report regularly on the status of projects, tasks, staff performance, fiscal status and overall benefits of project activities to the Superintendent of Service Coordination.

Develop and deploy key performance indicator (KPI) metrics related to each project and ensures ongoing tracking

Maintain appropriate documentation that clearly illustrates project progress and success at completion

Coordinate and manage projects effectively and ensures that they are delivered on time, on budget, and to agreed quality standards.

Prepare reports of research and/or project findings including action recommendations for senior management and/or Council.

Assist in preparing oral and written presentations to management on results and recommendations.

Attend public meetings and may be asked to present the City's position/actions to the public, media and outside government bodies.

Perform other duties as assigned which are directly related to the normal functions of the job.


Proven knowledge of the theories and practices related to project management and continuous improvement normally acquired by attaining a Degree or Diploma in a related discipline, or a professional certification in Quality Management, or an equivalent combination of education and progressive work experience related to the duties above.

Demonstrated experience in leading and managing large complex projects and sizeable teams.

Demonstrated experience in managing projects with substantial budgets.

Demonstrated experience in directly overseeing contractors and/or consultants including managing payment of invoices as well as managing and reporting on the project budget.

Demonstrated experience managing multiple projects at the same time.

Member in the Project Management Institute as a Project Management Professional (PMP) is preferred.

Demonstrated practical experience with a formal process improvement methodology such as Lean, Six Sigma, Total Quality Management, Theory of Constraints, Cause & Effect, etc. required

Lean Six Sigma Certification (Green Belt or higher) is preferred.

Ability to challenge, lead and inspire others to excel in an environment that fosters innovative approaches to problem resolution.

Demonstrated experience in researching, developing and proposing creative solutions to operational needs or process improvements

Must have above average analytical and problem solving skills.

Significant experience in developing, writing and delivering reports and presentations for senior management and/or the public.

Proven organizational skills and the ability to work with very tight deadlines and competing priorities.

Must possess excellent verbal and written communication, presentation, interpersonal, and organizational skills.

Ability to deal effectively with elected officials, representatives of other levels of government, management, peers, staff and the general public.

Working knowledge and understanding of statutes, regulations and by-laws affecting the department/section.

Must possess intermediate level knowledge of Word, Excel, Outlook, Power Point, Microsoft Project (or similar project management software).

NOTE: Must possess and maintain a Class "G" Driver's License valid in the Province of Ontario and provision of a personal vehicle for use on the job.


Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.


The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.