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Part-Time Communications Operator - Hamilton Police Service At City of Hamilton

Location: Hamilton, Ontario

Job Description

HAMILTON POLICE SERVICE (HPS)
STRONGER | TOGETHER | SAFER


PART TIME
COMMUNICATIONS OPERATOR
The Hamilton Police Service is now hiring for our Part-Time Communications Operator Pool. The deadline to apply is April 11, 2019.


Job Title: Part-Time Communications Operator

Location: Communications Centre, Central Police Station – 155 King William St, Hamilton

Hours of Work: Up to 12-hour rotating shifts, working days and nights (starting at 0700, 1600, or 1900 hours) in a 24 hour/day, 365 day/year operation, including weekends and statutory holidays, working anywhere from 0-48 hours per week, typically not more than 24 hours per week. You must be flexible in terms of hours of work and provide on call support as needed.

Salary: Starting at $ 31.61 per hour, PLUS 14% in lieu of benefits and 4% vacation pay

Status: Part-time Regular and Temporary as required

PeopleSoft Job ID: 15205

Notice Date: March 28, 2019

Application Deadline: April 11, 2019

Updated: March 2019


We are looking for high caliber applicants who can meet the demands of our community, our officers, and fellow Communications Operators. Successful applicants will be working in a high stress, interactive team setting, performing the dual roles of Call Taker and Dispatcher.


JOB SUMMARY


Under the direction of a Communications Supervisor, Communications Operators receive and process calls for service received through 911 and administration lines, and disseminate calls and coordinate a police response, according to the Priority Response System and Service Policy.

As an organization we are committed to reflecting the demographic we serve. We encourage applications from our diverse community, including, but not limited to, Aboriginal Persons, Persons with Disabilities, Women, Visibly Racialized Persons, LGBTQ Members, and all others committed to the calling of policing as a life-changing career.


WHAT WILL YOU BE DOING?


The Communications Operator is a dual role and is comprised of call-taking and dispatching emergency calls for service. Success in this position requires well developed stress management, judgment, and teamwork skills. You must be able to deal effectively with people in stressful (sometimes life threatening) situations in a fast-paced emergency response environment with constant interruptions and background noise. The ability to interact with officers on the radio, Call Takers/Dispatchers in the room, and people on the phone simultaneously is necessary to ensure public and officer safety. A communications operator is highly flexible and able to respond to changing priorities. Duties include, but are not limited to:


  • Responding to and assessing emergency and non-emergency calls for police, fire, and ambulance from individuals experiencing varying degrees of trauma.
  • Gathering information quickly and accurately using our computer aided dispatch (CAD) system.
  • Directing a police response to calls for service.
  • Communicating information with precision in a calm, clear, and strong voice
  • Continuously monitor police locations, anticipating resources required, and taking prompt action, in accordance with policy.


REQUIREMENTS


  • Education: Have Secondary school completed; or equivalent
  • Minimum one (1) year of previous customer service experience in a fast-paced, multi-tasking computerized work environment
  • Canadian Citizen or Permanent Resident of Canada
  • No criminal record for which a pardon has not been received
  • Ability to type a minimum of 50 words per minute
  • Clear English verbal/written communication and comprehension skills
  • Calm and even tempered disposition
  • Pleasant yet authoritative manner
  • Ability to work effectively under pressure
  • Decisiveness and willingness to take initiative
  • Excellent multi-tasking, organizational, and computer skills
  • Ability to take direction/correction, especially during training period
  • Good knowledge/familiarity with the City of Hamilton and vicinity, including major landmarks, streets, and highways
  • Ability to maintain emotional detachment, to be satisfied with not always knowing the immediate result or conclusions of a call received or dispatched, and separate home life from work life

TRAINING

Call taking training will be 3 weeks in a classroom, plus 6 weeks on-the-job training with a training coach following a regular shift rotation. Dispatch training will be 3 weeks in a classroom, plus 7 weeks on-the-job training with a training coach following a regular shift rotation. There will also be a few days of computer applications training.

During the training period, you must be willing and able to commit to reading and studying several hundred pages of manuals, taking notes, completing homework assignments, and completing and passing practical and written examinations.


IF YOU ARE PASSIONATE ABOUT A CAREER IN POLICING, MOTIVATED BY A JOB WELL DONE, AND AS COMMITTED TO EXCELLENCE AND QUALITY CUSTOMER SERVICE AS WE ARE, WE’D LIKE TO HEAR FROM YOU.


Applications (i.e. cover letter and resume – all one document) are to be submitted via the City of Hamilton Careers website before 11:59 PM on APRIL 11, 2019.

As a part of your application, please provide a response to the following in your cover letter:

  • Provide an example from your life experiences that demonstrates your ability to work in a fast paced, multi-tasking, service environment.
  • Provide an example from your life experiences that demonstrates your ability to effectively handle a difficult person or a difficult situation.
  • Rate your knowledge/familiarity with the City of Hamilton and vicinity (including major landmarks, streets, and highways) on a scale from 1 to 10, with 10 being the highest, and explain the reason for your answer (e.g. born/raised here, went to school here, work here, frequently travel around the City, etc).
  • Are you currently employed fulltime or part-time?
  • If you are currently employed, why are you considering leaving your current position or looking for alternate employment?
  • How much notice would you need to give, if you were to leave your current employer?
  • If you are not currently employed, what is the reason for leaving your last position?


We thank all applicants, however, only those candidates selected for testing and/or an interview will be contacted. No phone calls or emails please. We are unable to respond to all applicants.


Please note that the Hamilton Police Service is committed to the principles of equal opportunity and reflecting the diverse community that we serve. Fluency in a second language is an asset; please indicate if you are able to speak another language on your application.


The Hamilton Police Service is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation for testing, interview, or employment purposes.


If hired, the incumbent shall comply with all Health and Safety Policies and Practices for their position and the workplace.


By applying, you agree that the statements made by you are true, complete, and correct to the best of your knowledge. Further, you understand that any falsification of statements, misrepresentations, and/or deliberate omission or concealment of information may be considered just cause for dismissal.


PLEASE ENSURE YOU READ THE POSTING THOROUGHLY, AND THAT YOU MEET THE MINIMUM REQUIREMENTS, BEFORE APPLYING TO THE POSITION. PLEASE DO NOT APPLY UNLESS YOU ARE ABLE TO TYPE 50 WORDS PER MINUTE.


Hamilton Police Service (HPS)

HPS provides policing to over 536,000 residents in the City of Hamilton.
In 2016, HPS answered over 194,000 911 calls for assistance, and responded to over 301,000 events in the community. We have over 1,200 employees and our mission is to serve and protect in partnership with our communities.

Join us as we work toward making Hamilton the best place to raise a child and age successfully.



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