JOB ID #: 15711
Manager Tourism & Events
Planning & Economic Development
Tourism & Culture
28 James Street North
NUMBER OF VACANCIES: 1
UNION/NON-UNION: Non Union Mgmt Professional
HOURS Of WORK: 35.00 per week
STATUS/LENGTH: Permanent Full-Time
Job Description ID #: A8553
SUMMARY OF DUTIES
Hamilton is a dynamic city with unique geographical and cultural attributes. Tourism is becoming increasing important to the economic health of the city and is a platform for building further economic growth. Tourism has been identified as one of the key sectors in Hamilton’s Economic Development Strategy.
Tourism Hamilton is the brand name for the City of Hamilton’s Destination Marketing Organization (DMO) function.
The position of Manager of Tourism and Events requires a strong leader that brings the public and private sector together to facilitate the growth of tourism. As a senior civil servant, the Manager is required to understand and emulate the duties and responsibilities that such a key position holds for the Corporation. The Manager is the public face of tourism and represents both the City and Council.
The Manager’s position also has a broader corporate role as a contributing member of the Corporation’s Extended Management Team and participation in a variety of cross-functional, cross-Department/Divisional and Corporate Teams. Also, the Manager is a key member of the Tourism and Culture Division Management Team and a member of the Planning and Economic Development Extended Management Team.
The Manager of Tourism and Events has a strong collaborative relationship with and reports to the Director of Tourism and Culture. The Manager is responsible for leading a multi-disciplinary team in strategic municipal cultural and economic development planning for Tourism, policy development, research and evaluation, marketing and communications, community, event hosting and management, and business development of Tourism Sectors which contribute to Hamilton’s social and economic viability, engagement, and facilitation.
The Tourism & Events Section is comprised of a Sales Unit (Convention, Meeting, and Sports Tourism business attraction) a Visitor Centre (visitor services, programming) and Events Office (major event hosting, community events) and works collaboratively with other Tourism and Culture Division sections in tourism product development, tourism marketing, and the delivery of services.
The Manager of Tourism and Events cultivates and develops relationships with Provincial and Federal Ministries, Regional Tourism Organization (RTO), local Tourism related Committees. Tourism Hospitality/community stakeholders, local event organizers, and other City departments for the advancement of tourism and event initiatives.
Demonstrated knowledge of the Tourism Industry sectors and markets and a high degree of competence in leading the development and implementation of Tourism based initiatives normally acquired through a combination of a University or College degree in Business Administration (MBA preferred) or related field of study and progressive work experience.
Event management training and/or experience would be considered an asset.
Project management training or certification would be considered an asset.
Certified IAP2 public participation practitioner preferred.
Demonstrated understanding of tourism marketing approaches and social media platforms.
Minimum ten years' progressively responsible management experience, gained through municipal, public or private sector positions.
Highly developed ability to articulate a vision to lead and inspire others.
Highly developed ability to think picture and long term, articulate a vision to lead and inspire others.
A strong people leader with demonstrated experience in leading and managing a multi-disciplinary staff in a results-oriented and unionized environment.
Relevant administrative and financial management experience.
Highly developed interpersonal skills and ability to interact effectively with elected officials (politically sensitive environment), representatives of other levels of government, management, peers, external stakeholders, community volunteers, staff, media, and the general public.
Ability to maintain successful relationships with representatives of the tourism industry; meet the public in situations requiring diplomacy and tact; deal constructively with conflicts and develop effective resolutions.
Demonstrated skills in project management, strategic and operational planning, group facilitation and community development with the ability to multi-task.
Demonstrated knowledge in benchmarking, developing and monitoring budgets, continuous improvement, and negotiating agreements. Excellent conflict resolution skills.
Demonstrated research, analytical and problem-solving skills.
Effective communicator both orally and written honed through practical experience.
A high degree of personal integrity, sound interpersonal skills and demonstrated good judgment.
Sound knowledge of the Tourism and Culture Division’s programs, services, operations and accompanying policies, procedures and relevant legislation as applicable.
Must possess a thorough knowledge and demonstrated skills in Microsoft Office including Word, Excel, PowerPoint, Outlook and Internet and database (CRM) applications as required. Working knowledge of software applications and emerging technologies.
Demonstrated knowledge of the Health and Safety Act and applicable regulations as it relates to the position.
Note: This position requires a valid class "G" driver's licence and proof thereof is required after hire.
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.
The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.
It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants
The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.