Under direct supervision, this entry level trainee classification performs to develop proficiency in work assignments and processes through a formalized training program. Incumbents receive direct supervision from higher level personnel. Work in this classification is closely monitored with detailed instructions, especially during earlier stages of employment. Successful completion of the formalized training program will qualify incumbent for the journey level position.
Essential functions of the job include, but are not limited to, the following:
Performs activities that affect the operation of the power system, including system load study, switching, construction, repair, maintenance, and emergency responses.
Documents events on the power system such as outages, restorations, street closures, Work Authorities, Clearances, OK TO's, power system alarms, occupied feeders, and entries to substations.
Operates, switches, and monitors the power system, including remote facilities, using Supervisory Control and Data Acquisition (SCADA) and related applications and tools to facilitate construction, maintenance, repair, and restoration of power system components.
Prepares, schedules, and arranges for the purchase, sale, and/or transfer of power energy, associated fuels, carbon, and renewable energy products used in the operation of the Power Utility. Maintains scheduled power in accordance with power contracts, requirements and agreements in and out of the City's load area.
Monitors remote water facilities.
Coordinates with local, State, and Federal government agencies, as well as utility agencies during emergency situations.
Assist Fire and Police Departments on placing an All-Points Bulletin as needed.
Coordinates with off-duty and stand-by personnel via answering service and Integrated Voice Recognition (IVR) to troubleshoot and resolve after-hour emergencies experienced within the City, including water, power, sewer, street, parks, school districts, USA DigAlerts, neighboring utility agencies, as well as with non-City entities as needed.
Learns, operates and keeps abreast of ever changing technologies and advanced tools required to operate and maintain the power system, including but not limited to, remote monitoring and control (e.g., SCADA, DVI), Outage Management System (OMS), Electric Distribution Management (DMS), Advanced Metering Integration (AMI), ETRM, Allegro, OATI, job tracking, data historians, and standard Information Services Department applications and other programs.
Operates two-way radio for trouble calls and daily routine workings of the power system.
Participates in continuous training/education courses as assigned.
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.
Drives on City business.
Assumes responsibility for ensuring the duties of the position are performed in a safe, efficient manner.
Performs other related duties as assigned or as the situation requires.
Knowledge, Skills, and Abilities
Basic mathematical principles such as adding, subtracting, multiplying and dividing whole numbers, decimals, and fractions.
Basic office computer systems and applicable software.
Occupational hazards and standard safety practices.
Principles and practices of exceptional customer service.
Principles of power switching.
Proper English, spelling, and grammar.
Knowledge of and Skill in:
Exceptional customer service practices.
Basic computer applications such as email, work processing, spreadsheets, and databases.
Effective written and oral communication, both on a one on one and group basis.
Accept constructive criticism.
Communicate clearly and concisely, both orally and in writing.
Develop the necessary skills from on-the-job training and meet the standards of performance for the classification by the end of the probationary period.
Effectively respond to emergency calls.
Effectively work independently and as part of a team.
Establish smooth working relationships and solve interpersonal conflicts.
Exercise good judgement and discretion in problem situations.
Follow written and oral directions.
Make sound decisions with established guidelines.
Model and practice the highest standards of ethical conduct.
Observe safety principles and work in a safe manner.
Operate two-way radio.
Organize, prioritize and follow up on work assignments.
Perform switching operations to open/close circuits and parallel/break parallel circuits.
Provide exceptional customer service to those utilizing GWP Department services.
Read, record, and interpret metering data for power system.
Remain calm in emergency situations.
Successfully complete formal training program as outlined in the trainee agreement.
Work effectively in the absence of supervision.
Work with other City Departments and outside agencies to accomplish goals, objectives and required tasks.
Assume responsibility for maintaining a safe working environment.
Learn, operate and adapt to new tools and technologies.
Work collaboratively with other City Departments and outside agencies, especially during emergency situations.
Work the necessary hours and times, including overtime, weekends, holidays, emergencies to accomplishing goals, objectives, and required tasks.
Some experience in power utility trade or a related field.
Graduation from a High School or attainment of GED or CHSPE certificate.
Valid Class C California driver's license.
An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.
The examination will consist of an evaluation, a written exam, and an oral interview, with the evaluation as a qualifying steps, written – pass/fail, and oral interview - 100%. Approximately the top 15 scoring candidates who achieve a minimum passing score of 70.00% on the written exam will be invited to the further stages of the examination process. Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list. All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the oral examination. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subject to a background investigation including LiveScan fingerprinting.TIME AND PLACE OF THE EXAMINATION WILL The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.