The City of Fort Lauderdale has a promotion opportunity for a Senior Customer Service Representative. An employee that are motivated to take on today's greatest challenges and rewards in the field of local public service. An employee who are passionate about making a difference and achieving our mission: We Build Community, in a fast-paced organization that operates by vision, strategy, and action. Would you fit in? Click here to apply.
This is responsible lead worker clerical and customer service work of more than average difficulty in the billing, collection and servicing of customer accounts.
Employees in this class supervise and participate in complex computerized clerical tasks creating, maintaining, billing, collecting and servicing customer accounts for items, such as water, sewer, parking citations, special assessments, occupational licenses and the posting of daily operations to the City's accounting system. An important aspect of the work in this class is supervising and participating in customer relations activities, resolving unusual questions, problems and complaints in a tactful and courteous manner. The employee must exercise reasonable initiative and independent judgment in opening and closing accounts, making adjustments to accounts and resolving problems.
Work is reviewed by an assigned supervisor in conferences with the employee, through direct observation, review of reports and records and through reports received from customers and others.
The duties of this position will include all of those duties set forth in the official job description.
This job classification is included within the bargaining unit represented by Teamsters Local Union 769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.
Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training & Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants may be required to take a medical examination and/or pass a drug screening prior to appointment.
An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form J-204.