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Traffic Management Centre Coordinator At City of Calgary

Location: Calgary, Alberta

Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The Traffic Management Centre (TMC) Coordinator leads the operations of the Roads Traffic Management Centre, including responsibility for TMC Engineering Technician 1 and Telephone Service Dispatch Operators. Primary Duties include:
  • Supervise staff including managing priorities and workflow, providing coaching and training and managing performance, including discipline.
  • Ensure that customer service and Service Level Agreement (SLA) goals are met or exceeded by maintaining and improving customer information systems (for example: ATIS website, Twitter and Traffic Advisory Radio) and processes.
  • Create and measure metrics (for example: response times and equipment health) and reporting systems.
  • Develop and implement continuous improvements to systems or processes that impact operations.
  • Conduct strategic planning related to the ongoing operations of the TM by considering overall performance, customer needs and organizational direction.
  • Develop and implement policies, procedures and guidelines relating to incident and emergency management including researching best practices and identifying new technologies and trends.
  • Perform Traffic Incident Management and emergency management during a major event including monitoring CCTV monitors, websites and social media activity and respond to information request from internal and external stakeholders.
Qualifications
  • A completed 2 year diploma in Business Administration, Technical Engineering diploma or a related field and a minimum of 8 years of related experience including experience in customer service, working in the Operations Centre and/or supervising staff; OR
  • A degree in Business and a minimum of 4 years of experience including experience in customer service, working in a digital information field and/or supervising staff.
  • Success in this position requires strong analytical, customer service, communication and research skills.
  • Demonstrated ability to supervise staff, make timely decisions in a fast-paced environment and react to urgent situations that require quick responses and turnaround.
  • Equivalent combinations of experience and education may be considered.
Pre-employment Requirements
  • A security clearance will be conducted.
  • Successful applicants must provide proof of qualifications.
Union: Exempt
Business Unit: Roads

Position Type: Permanent
Location: 2808 Spiller Road S.E

Compensation: Level E $77,891 - 117,609 per annum
Days of Work: Monday-Friday (Shift Work):
6:00am-2:30pm or 1:30pm-10:00pm

Hours of work: Standard 35 hour work week

Audience: Internal and External
Apply By: November 6, 2019

Job ID #: 302559


We value diversity of expertise, talent and opinion which creates an innovative and collaborative environment.
We are committed to a respectful and inclusive workplace and welcome applications from all qualified individuals.
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