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Report Processor At City of Calgary

Location: Calgary, Alberta

Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
As a Report Processor in the Records Processing Unit (RPU), you will be required to:
  • Receive reports via the telephone system from: Calgary Police Service (CPS) police officers, external partners (for example: Calgary Transit), and the public to process and analyze data (in compliance with CPS policies and Stats Canada reporting requirements).
  • Process various Criminal Code and Traffic occurrence reports for entry into the police computer system.
  • Respond to inquiries from the public and members of CPS regarding confidential case file information, while maintaining Freedom of Information and Protection of Privacy (FOIP) requirements.
  • Process information from citizen online reporting for occurrence reports.
Working Conditions: This position is exposed to sensitive and graphic material.
Qualifications
  • A High School diploma or equivalency (e.g. GED).
  • At least 1 year of office experience, with an emphasis on data entry.
  • A typing speed of 47 words per minute (WPM), excellent spelling and proofreading skills.
  • Applicants must be available to complete the initial 12-week training program.
  • You demonstrate professionalism, effectively manage stress, and appropriately deal with sensitive and graphic material.
  • Success in this role requires: exceptional customer service skills; high attention to detail; strong communication skills; team player; and the ability to work efficiently in a high-volume environment.
Pre-employment Requirements
  • An enhanced security clearance will be conducted.
  • Applicants will be tested for appropriate skills.
  • Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Calgary Police Service

Position Type: (3) Permanent Positions
Location: Westwinds East Building, 5111 47 Street N.E.

Compensation: Pay Grade 5 $27.57 - 36.85 per hour
Days of Work:
Week 1: 2 day shifts; 2 night shifts; 5 days off.
Week 2: 2 day shifts; 3 night shifts; 4 days off.
Week 3: 3 day shifts; 2 night shifts; 5 days off.

Hours of work: This position works an average of 40 hours per week
(over an 8-week cycle), with 10-hour and 12-hour shifts offered. This is
a 24/7 operational environment. Shiftwork is required.

Audience: Internal/External
Apply By: June 6, 2019

Job ID #: 302222