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Planning Services Technician 2 At City of Calgary

Location: Calgary, Alberta

Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
As a Planning Service Technician 2 (PST), you will be the first point of contact for Development, Building and Business licenses applications, working in a fast paced environment. Primary duties include:
  • Perform preliminary review of development and building permits by assessing blueprints and documents submitted in person or online.
  • Assist property owners, developers, builders and businesses to determine which applications they need and help them navigate through the permit and licensing process.
  • Conduct bylaw checks to ensure proposals, applications, and Real Property Reports comply with applicable land use bylaw.
  • Interpret and educate customers on current and previous land use bylaw.
  • Review customer business license requests to determine license types in accordance with business license bylaws and to ensure adherence to the land use bylaws.
  • Respond to customer and citizen inquiries, requests and complaints regarding various bylaws both in person or over the telephone and web chat.
Qualifications
  • 1 year certificate in applied Land Use Planning, Construction, Business or a related field and over 3 years of related experience working in a development department, building & safety department or a closely related customer service environment and 1 year as a Planning Services Technician 1 or a closely related position OR;
  • A completed 2 year diploma in Planning, Architecture, Civil Engineering Technology or a related field plus 1 year of customer service experience with direct public contact OR;
  • A degree in Planning, Architecture, Civil Engineering, Engineering Design and Drafting or a related field, plus over 1 year of customer service experience with direct public contact.
  • Intermediate proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) is considered an asset.
  • Working knowledge and understanding of land use bylaw and/or business licensing is also an asset.
  • Strong communication skills with the ability to build positive relationships/ partnerships with team members and both internal and external customers.
  • Possess excellent service skills which demonstrate tact and courtesy when dealing with the public.
Pre-employment Requirements
  • Applicants will be tested for appropriate skills.
  • Successful applicants must provide proof of qualifications.

Union: CUPE Local 38
Business Unit: Calgary Building Services

Position Type: 1 Permanent and 2 Temporary (up to 1 year)
Location: 800 Macleod Trail S.E.

Compensation: Pay Grade 9 $35.43 - 47.40 per hour (2017 rates)
Days of Work: This position works a 5 day
work week with 1 day off in a 2 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: March 27, 2019

Job ID #:301878