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Manager, Service Performance At City of Calgary

Location: Calgary, Alberta

Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
As the Manager, Service Performance in the Calgary Approvals Coordination (CAC) business unit within the Planning & Development (PD) department, you will lead a multi-disciplinary division providing departmental business strategy services, learning & development services, and industry relations & service insights. Primary duties include:
  • Stewardship of departmental performance excellence in service delivery by strengthening collaborative relationships with industry partners, community and internal stakeholders. This includes leading the emerging committee framework for external stakeholders dedicated to projects and initiatives across all three service lines.
  • Provide strategic direction in the development and implementation of the service insights framework. This includes oversight of industry partner events and initiatives, and driving recommendations to strengthen the industry, community and employee experience as part of PD’s service delivery model.
  • Oversight of the departmental Business Strategy functions. This includes reporting and analytics, business planning services through coordination of the internal accountability framework, and budget management.
  • Set direction and have accountability for the Learning & Development function for the PD department, which focuses on training, performance, and the employee experience to drive business goals and outcomes.
  • Provide key insights to inform the direction by PD leadership, by fulfilling an essential link between the cross-departmental functions within the Service Performance division and PD leadership.
  • Lead a team of diverse professionals, ensuring that the work and resources are planned, prioritized and leveraged effectively to further departmental and corporate priorities.
  • Develop and sustain strategic business plans for the division in alignment with the department’s vision, Administration’s objectives, and Council priorities. Provide support and input into the creation, execution and reporting of operational plans within the division, which underpin the strategic business plans.
  • Lead a culture within the Service Performance division that focuses on driving performance, quality, innovation and process excellence through collaboration and customer focus. Provide input to the Director & CAC Management Team on people & culture drivers for the business unit.

Qualifications
  • A degree in Business Administration, Planning or a related field, plus a minimum of 10 years of experience, including 5 years in a strategic leadership role leading diverse teams within a complex business environment.
  • Success in this position requires proven strategic and business planning ability, experience leading innovation and change through successful change leadership, and an aptitude for working collaboratively.
  • Demonstrated leadership skills and business management ability that drive and optimize employee performance.
  • Well-developed political acumen through experience consulting, influencing and engaging with stakeholders and business leaders at all organizational levels including members of Council and industry on complex issues.
  • Equivalent combinations of experience and education may be considered.
Pre-employment Requirements
  • Successful applicants must provide proof of qualifications.
Union: Exempt
Business Unit: Calgary Approval Coordinatio


Position Type: Permanent
Location: 800 McLeod Trail SE


Compensation: Unrated Exempt Level G- $98,270 - 154,609 per annum
Days of Work: This position works a 5 day
work week with one day off in a 3 week cycle.


Hours of work: Standard 35 hour work week


Audience: Internal/External
Apply By: March 5, 2020


Job ID #: 302916


We value diversity of expertise, talent and opinion which creates an innovative and collaborative environment.
We are committed to a respectful and inclusive workplace and welcome applications from all qualified individuals.
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