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Customer Service Representative At Calea Ltd.

Location: Calgary, Alberta

Job Description

SCHEDULE

Monday to Friday, shifts could be 7am - 3pm or 8am-4pm with flexibility to meet business needs; requirement for on-call support on a rotational basis.


Position Summary:

The Customer Service Representative is responsible for the coordination of Services for the TPN Therapy, Medical Supply and Community IV programs; and to coordinate timely delivery to patients and assist with resolving product and servicing issues. The Customer Service Representative fields calls and direct the call to the correct department.


The Customer Service Representative is responsible for coordinating the provision of Calea’s products and services with those of the community programs to ensure that clients receive the highest quality of therapy services. The incumbent must possess a thorough knowledge of Calea’s products, delivery schedules, client requirements and /or special needs as well as those of the community programs. This will enable the Customer Service Representative to evaluate priorities, solve problems and react quickly to emergency situations. The incumbent must be flexible and adaptable to changes of responsibility reflective of the business needs and work well in a team environment. Excellent communication skills are essential, as the incumbent will be talking to Doctors, Nurses and Home Care workers. The incumbent must demonstrate high integrity and good judgment; always ensuring high service quality while working without direct supervision.


Qualifications

  • Minimum college diploma in a related medical discipline
  • Minimum one year customer service experience in a medical environment.
  • Pharmacy Assistant diploma/experience preferred
  • Knowledge of medical terminology
  • Strong English communication skills, both written and verbal
  • Excellent organizational, interpersonal and telephone skills
  • Able to multi-task and prioritize
  • Strong knowledge of computer systems and applications
  • Flexible and adaptable to meet the requirements of our evolving business needs