Monday to Friday, shifts could be 7am - 3pm or 8am-4pm with flexibility to meet business needs; requirement for on-call support on a rotational basis.
The Customer Service Representative is responsible for the coordination of Services for the TPN Therapy, Medical Supply and Community IV programs; and to coordinate timely delivery to patients and assist with resolving product and servicing issues. The Customer Service Representative fields calls and direct the call to the correct department.
The Customer Service Representative is responsible for coordinating the provision of Calea’s products and services with those of the community programs to ensure that clients receive the highest quality of therapy services. The incumbent must possess a thorough knowledge of Calea’s products, delivery schedules, client requirements and /or special needs as well as those of the community programs. This will enable the Customer Service Representative to evaluate priorities, solve problems and react quickly to emergency situations. The incumbent must be flexible and adaptable to changes of responsibility reflective of the business needs and work well in a team environment. Excellent communication skills are essential, as the incumbent will be talking to Doctors, Nurses and Home Care workers. The incumbent must demonstrate high integrity and good judgment; always ensuring high service quality while working without direct supervision.